Compliance Manager – Licensed Plumber (Hot Water & HVAC)

OPT Energy is seeking an experienced and highly qualified licensed plumber to join our team as a Compliance Manager for our hot-water and HVAC operations.

This is a hands-on leadership position combining compliance management, installer supervision, complaint resolution, recruitment and occasional installation or rectification work.

Key responsibilities

* Oversee compliance across hot-water and HVAC installations.

* Review installation photos, certificates and supporting documentation.

* Conduct onsite inspections and quality-control checks.

* Investigate and resolve customer complaints professionally.

* Complete installations, repairs and rectification work when required.

* Identify defects and ensure corrective work is completed properly.

* Monitor the workmanship and compliance of employees and subcontractors.

* Ensure installations comply with applicable Victorian regulations, Australian Standards, manufacturer requirements and program guidelines.

* Assist with recruiting, assessing and onboarding qualified plumbers and HVAC personnel.

* Verify licences, qualifications, insurance and practical capabilities.

* Train installers and establish consistent installation and compliance standards.

* Maintain accurate inspection, complaint and rectification records.

* Work closely with management to improve safety, quality and customer satisfaction.

Required qualifications and experience

* Current Victorian plumbing licence or registration covering the relevant work.

* Strong experience with heat-pump hot-water systems and associated plumbing work.

* Practical HVAC or reverse-cycle air-conditioning experience.

* Relevant HVAC, refrigeration or electrical qualifications and licences are highly regarded.

* Sound understanding of plumbing compliance, safety requirements and Australian Standards.

* Experience supervising installers or managing compliance and quality assurance.

* Strong fault-finding and problem-solving skills.

* Ability to manage customer complaints calmly and professionally.

* Current Victorian driver’s licence.

* Reliable vehicle suitable for attending inspections and jobs.

* Construction Induction Card/White Card.

* Strong written communication and record-keeping skills.

About you

You take pride in compliant, high-quality workmanship and are prepared to hold others to the same standard. You can lead installers, make sound technical decisions, deal professionally with customers and step into the field when practical work is required.

What we offer

* Senior position with genuine authority over compliance and workmanship.

* Combination of office, supervisory and onsite responsibilities.

* Opportunity to build and manage a reliable installation team.

* Competitive remuneration based on qualifications and experience.

* Long-term role within a growing energy-upgrades business.

To apply, please send your résumé along with copies of your relevant licences and qualifications to *••••@optenergy.com.au..