Patient Coordinator (Virtual)

About The Role

Program Coordinator | Patient Solutions | Sydney - Hybrid Working

Make a Difference Every Day

At DKSH Healthcare Australia, we help patients access the support and services they need throughout their treatment journey.

We're looking for a friendly, organised and customer-focused Program Coordinator to join our Patient Solutions team. In this role, you'll support patients, coordinate appointments, and work closely with healthcare providers to ensure a smooth and positive experience.

No previous patient support program experience is required. If you have strong customer service or administration experience and enjoy helping others, we'd love to hear from you.

What You Will Deliver

What You'll Do

• Be the first point of contact for patients enrolled in the program
• Coordinate appointments, reminders and follow-up activities
• Support patients with program information and service enquiries
• Work with healthcare providers and service partners to arrange support services
• Make outbound calls to confirm and reschedule appointments
• Maintain accurate patient records using internal systems
• Escalate enquiries and issues to the appropriate team when required
• Deliver a positive and supportive experience for every patient

What You Bring

You'll bring:

• Experience in customer service, administration, coordination or medical centre roles
• Strong communication and relationship-building skills
• Excellent organisation and attention to detail
• Confidence using computer systems and managing multiple tasks
• A professional and empathetic approach when supporting customers
• Healthcare, medical administration or pharmaceutical experience is beneficial but not essential

Why Join DKSH?

• Meaningful work that supports patients and improves lives
• Hybrid working arrangement for work-life balance
• Supportive and collaborative team culture
• Full training provided
• Ongoing learning and development opportunities
• Career growth within a growing healthcare organisation

Apply Now

If you're looking for a rewarding role where you can make a real difference while building your career, we'd love to hear from you.

Why Join DKSH