Front of House Supervisors

Be Part of Something Extraordinary

We are seeking Front of House Supervisors to bring the energy and elegance of Blackbird to life supporting the day-to-day running of the venue, leading service on the floor, and coaching a high-performing team to deliver excellence with every interaction. Are you are Bar Supervisor or Event Supervisor looking for a change and or ready to step up?

Key responsibilities

• Supporting daily restaurant operations and delivering a seamless guest experience

• Leading the floor during service ensuring premium service delivery, guest satisfaction, and team coordination

• Assisting with reservations, table allocations, and rostering based on business needs

• Supervising and mentoring front-of-house restaurant staff. Providing feedback, training, and motivation and going through their duties.

• Managing guest feedback and ensuring service recovery when needed

• Supporting stock control processes including deliveries, inventory checks, and presentation standards

• Liaising with the kitchen and bar teams to maintain timing, presentation, and menu knowledge among staff

• Upholding Blackbird’s standards in ambience, cleanliness, and overall presentation

• Taking on delegated administrative and operational responsibilities as required

What's On Offer

• Competitive salary + super

• Generous employee discounts across all Ghanem Group venues

• Ongoing career development, including internal promotion pathways, training, and mentorship

• Work within a passionate, supportive team in a culture that values creativity, care, and excellence

• A stunning riverside location with a premium clientele and exciting event calendar

What You'll bring

• At least 2 years experience in a supervisor role

• Confidence in decision-making, especially under pressure

• Excellent communication and interpersonal abilities

• A professional, positive attitude and a desire to grow with an award-winning group

• Experience in premium dining, events, or multi-level venues

• Natural leadership with strong communication and team-building skills

• Working knowledge of POS and rostering systems

• A solid understanding of WHS, RSA and licensing requirements

Who We Are
Ghanem Group is a pioneering, multi‑award‑winning, family‑owned hospitality group with a 45‑year legacy across Queensland and Victoria. Renowned for exceptional service, visionary design, and inventive dining concepts, we stand at the forefront of Australia’s ever‑evolving hospitality scene. With standout venues like Byblos, Blackbird, Bisou Bisou, Donna Chang, Iris Rooftop and more. Our commitment to creating unforgettable dining and event experiences remains unwavering.

Blackbird Melbourne

Newly opened in August 2025, Blackbird Melbourne invites you into a world of sophisticated indulgence across three stunning levels. The journey begins at our street-level wine bar, where an intimate lounge offers a serene retreat from the city’s vibrant energy. Rich textures, contemporary design, and a warm, welcoming atmosphere set the tone for an unforgettable experience.

With menus inspired by local flavours, featuring a solid fuel cooking line, dry-aged meats, exquisite seafood, and seasonal botanicals sourced from local artisans. It's a culinary adventure celebrating Victoria's dynamic food scene.

To learn more about this role, submit your application today.