Administration Assistant (12 Month Fixed term contract)

About the Role

Looking to build your administration career in a purpose-driven organisation? This is an excellent opportunity to join icare's Workers Compensation Claims team and play an important role supporting the delivery of services that make a difference to the people of NSW.

As an Administration Assistant, you'll provide essential support across claims operations through document management, invoice processing, stakeholder communication and administrative coordination. This role is ideal for someone who enjoys working in a fast-paced environment, is confident using technology and takes pride in providing great customer service.

You'll join a collaborative team where you'll develop valuable insurance and claims experience while building strong administration and communication skills.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It's an exciting time at icare where no two days are the same; as an Administration Assistant you will:

• Provide administration and claims support to the Workers Compensation team
• Manage inbound and outbound phone enquiries and ensure stakeholders receive timely assistance
• Process invoices and complete routine financial administration activities
• Prepare, update and maintain documents, records and correspondence accurately
• Support document management activities to ensure information is stored and maintained correctly
• Respond to enquiries and coordinate administrative tasks that support claims operations
• Maintain databases and systems to ensure information remains accurate and accessible

Skills & Experience

• Previous administration, customer service or office support experience
• Confidence managing inbound and outbound telephone interactions professionally
• Strong typing speed and accuracy with excellent attention to detail
• Sound computer skills with proficiency across Microsoft Office applications
• Experience managing documents, records and administrative processes
• Ability to prioritise work, meet deadlines and handle multiple tasks effectively
• Workers Compensation, insurance or claims administration experience will be highly regarded
• A positive, team-focused approach with strong communication skills

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.