Regional Training Leader

Love developing people? Ready to help teams Share the Chi?
At Yo-Chi, we're all about seriously good frozen yogurt, even better energy, and creating spaces where people feel welcome, happy and inspired. We're a proudly family-owned Australian business that's grown year on year, with even bigger goals ahead. With a strong and expanding footprint, we're driven to make a genuine difference through the impact we have and the positive energy we bring. That's how we Share the Chi.

As we continue to grow across Sydney, we're looking for an energetic Training Leader to join our Operations Team. If you thrive on coaching others, love hospitality, and get a kick out of seeing people succeed, this could be your perfect next move.

What you'll be doing No two days are the same. You'll play a key role in setting up our new venues for success while supporting our existing teams to continuously improve.

You'll be responsible for:

• Leading training for exciting new venue openings across Sydney
• Supporting recruitment, onboarding and training of new venue teams
• Creating engaging training plans, workshops and learning resources
• Coaching Venue General Managers and teams to build confidence, capability and consistency
• Supporting food safety, compliance and operational excellence across venues
• Completing venue audits to maintain our high standards
• Rolling out new systems, processes and national training initiatives
• Working closely with Operations Leaders and the Learning and Development team 
• Identifying knowledge gaps during venue visits and creating practical training plans
• Building a culture of continuous improvement across the region

You'll thrive in this role if you:

• 3 + years experience in a Training position in hospitality or retail. 
• Love coaching, mentoring and developing people
• Are highly organised and can manage multiple priorities
• Bring positive energy and enjoy working with a variety of people
• Enjoy being on the road and supporting multiple venues
• Are passionate about delivering exceptional guest experiences
• Have a continuous improvement mindset and love finding better ways to do things

Here's what you can expect:

• Competitive salary + bonus potential
• 2 paid volunteer days every year
• Exposure to International Opportunities 
• Free Yo-Chi on shift + 50% off shift discounts
• Flexible working hours
• Access to The Happiness Hub for wellbeing, learning, and support
• Real career progression and leadership growth, including international opportunities
• A people first culture where your impact matters
• The opportunity to be involved in exciting new venue openings
• Work alongside passionate leaders who genuinely care about your growth

Ready to Share the Chi?
If you're passionate about developing people, creating high performing teams and want to play a key role in our growth journey, we'd love to hear from you.

Apply now and help us bring more positive energy to communities across Sydney!