Customer Service Representative - Wellington

Customer Service Representative 
SNSW Clerk Grade 3/4- starting annual salary $74,118 plus superannuation and leave loading

Employment Type: Part-Time 12-month contract

Please note: This position requires onsite attendance, with shifts scheduled Monday to Friday and a minimum shift length of 4 hours.

Location: Wellington Service Centre. This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.

 
Love making a positive difference every day? Join our team as a Customer Service Representative in our Wellington Service Centre, where you'll help support customers, solve problems, and create great experiences when they need it most.

What are ‘hub and spoke’ Service Centres?

In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members may be required to work between locations. Wellington is a spoke site of Dubbo Service Centre. 

About you  
You're a people person who enjoys building relationships, solving problems, and helping others. With a calm and positive approach, you're confident supporting customers, handling enquiries, and delivering exceptional service.

If you're looking for a rewarding role where you can make a positive difference in your local community, we'd love to hear from you.

What You’ll Bring

To succeed in this role, you’ll need:

• A genuine passion for customer service and strong communication skills

• The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment

• Strong attention to detail and confidence handling complex enquiries

• Intermediate computer skills and the ability to navigate multiple systems efficiently

• A clear understanding of handling confidential and personal information responsibly

• A collaborative mindset and commitment to supporting team success

• The ability to adapt in a busy, fast-paced environment while maintaining a positive customer experience

The Opportunity

As a Customer Service Representative, you'll support customers across a wide range of enquiries, providing accurate information, practical solutions, and outstanding service. You'll play a vital role in helping members of the local community access the services they need while creating a positive experience with every interaction.

How to apply  
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

Closing Date: Monday 14 September 2026 at 9:59am

Further Information:

For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours:  
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) 

Part-time – minimum 20 hours per week - (Monday to Friday) 
Full-time – 70 hours per fortnight  

Hours are also subject to change based on the needs of the business.

What we offer

• Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.

• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.