Premium Guest Executive Interstate

Are you our next rising star?   

Continue your career with us as the Premium Guest Executive Interstate!

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.  

As the Premium Guest Executive- Interstate working in the Premium Guest team, you will focus on implementing marketing initiatives to retain and grow The Star’s Interstate VIP segment. Your demonstrated passion for providing excellent guest service and ability to develop and maintain key relationships, will enable you to exceed expectations, promoting guest engagement and increasing visitation to The Star Sydney, and our QLD properties. 

This is a fantastic opportunity where you will work as a team to support the Vice President Premium Guest in the development and implementation of business plans in addition to identifying new and creative marketing opportunities.

A few of your responsibilities: 

• Managing a dedicated Hosting List of Interstate Gold, Platinum & Diamond members
• Meeting individual KPIs regarding sales budget targets and the activation of hosted members
• Maintaining and developing strong interpersonal relationships across our properties
• Representing The Star at hosted events and promotions both on and off site
• Managing member accommodation and restaurant reservations requests and interdivisional travel bookings and RSVPs to events and promotions across our properties

What we are looking for: 

• Prior 2+ years Gaming / VIP Host experience
• Previous Sales / Guest Service experience in a fast-paced environment
• Strong commercial understanding and proven ability to develop relationships
• Strong computer, written and verbal communication skills
• Ability to work in a 24/7 environment

About you: 

You are customer focused and passionate about providing excellent guest experiences. You are empathetic and use your well developed active listening skills to quickly develop rapport and overcome obstacles with confidence and ease.  

Your role will be pivotal in shaping the success of our premium guest experience at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

It's your time to SHINE!

Click on the link below to make your next career move with The Star.