Customer Service Supervisor

_{01st September, 2026}

UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business.
    
We are ambitious, progressive, and passionate about our mission. Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.
  
Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and the list goes on.
  
The Role
  
We are seeking a Customer Service Supervisor to lead the front-line team in the efficient and effective operations of Reception. This will be achieved by:

• The maintenance and development of customer service standards
• The maintenance and development of management systems
• A focus on maximising occupancy levels and business opportunities
• This position will be based at the front of house of UniLodge Shafston

To be great in this role you will:
  
Our ideal candidate is warm, energetic, and passionate about delivering great customer service to our residents and visitors. As you will be responsible for overseeing the operation of our front desk reception you will display a “we care” attitude and have the confidence to problem solve and manage any issues that arise. Previous leadership experience in the student accommodation, real estate or hotel industry will be highly regarded, and beneficial in this role. You will be experienced with leasing and have the ability to maintain high occupancy at the property.
  
Our mandatory requirements include:

• National Police Check (completed within last 3 months)
• Working with Children’s Check (QLD)
• Unrestricted work rights in Australia and New Zealand
• QLD State Real Estate Qualification - Hold or can acquire a valid and current Registration Certificate lodged with the Office of Fair-Trading QLD

How to Apply
  
If this sounds like you, we would love to hear from you.  Click ‘Apply’ and follow the prompts.

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
  
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.