Customer Support - Officer

Join our team as a Customer Support Officer, a permanent role for someone who is organised, proactive, and committed to delivering exceptional customer service at our Balcatta office.

You’ll coordinate and oversee a wide range of administrative activities, providing high-level support that keeps the team running smoothly. Working with autonomy and confidence, you’ll play a key role in ensuring customer outcomes are delivered efficiently, professionally and on time.

About the role

• Coordinate and support the reinstatement processes
• Prepare and maintain accurate reports, performance data, and documentation to support business operations and decision-making.
• Manage document control and record management processes, ensuring compliance and accuracy.
• Support the development and delivery of internal audit schedules and coordinate audit activities across the team.
• Contribute to the planning, implementation, and coordination of customer support projects and continuous improvement initiatives.
• Work collaboratively with stakeholders across the business to support customer-focused outcomes and process improvements.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.  
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.  
• Discover more benefits we offer to support the unique and individual ways our employees live. 

Your skills and experience

You are a highly organised and proactive professional who thrives in a fast-paced environment. You have a keen eye for detail, enjoy working with data and processes, and are passionate about supporting both customers and your team to achieve great outcomes.

To be successful in this role, you will bring:

• Demonstrated experience using corporate systems that support customer engagement, correspondence, and service delivery.
• Experience supporting projects, process improvement initiatives, or business improvement activities.
• Strong stakeholder engagement and relationship-building skills, with the ability to work effectively across teams.
• Exceptional organisational skills, with the ability to manage competing priorities and meet deadlines.
• A high level of accuracy and attention to detail.
• Strong written and verbal communication skills.
• A positive, adaptable, and customer-focused approach to work.

If you're organised, detail-oriented, and enjoy working behind the scenes to support exceptional customer experiences, we'd love to hear from you.

Sound like a match? Apply today

Please note: By applying for this role, you are consenting to your current and previous line managers being contacted as references. It is strongly recommended that all internal applicants advise their line manager of any applications for acting or permanent positions prior to applying. 

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. 

Applications close 20th September 2026

As part of the recruitment process, you will be required to complete pre-employment screening which may include a medical, qualification check police clearance and Australian working rights check.  

We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. 

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. 

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.  

To read our diversity and inclusion statement, please visit our website