Housing Administration Coordinator

About us
We’re a rapidly scaling, not-for-profit disability support provider that believes in positively transforming the lives of people with disability. In doing so, we aim to create the highest quality agency we can, ideally reshaping the sector as a whole. This means we often do things differently. Since we began in 2015, we’ve made it our mission to examine every part of what a support provider does – from how we structure our teams, to how we recruit and roster, to how we ensure the highest quality support, to how technology acts as an enabler for all that we do.

Our clients tell us they notice this difference, and for many it’s had a profound impact on their lives. Supporting more than 300 clients across metropolitan and regional Victoria and only continuing to grow, we want the people who join us to also believe disability support should enable a life of independence and dignity.

The role
In this newly developed role, you will be working across the organisation, playing a crucial role in providing administration support to the Housing Solutions Team. This will include assisting in asset purchasing and coordination of new home setups and working closely with the Property Coordinator to support some aspects of health and safety management (evacuation planning, testing and audits) and coordination of maintenance and repairs.

The role requires the incumbent to be technically astute to use a variety of platforms to record assets, track maintenance requests, along with having strong written communication skills to contribute to policies and reports.

Supporting the Housing Solutions Team, this role will support complex situations with discretion, require some flexibly to support as situations arise and have the confidence to work both as part of a team and individually to achieve organisational and client goals.

Key Accountabilities

Support the establishment and
management new
client homes 

• Complete all administration for the set up of new client homes, including working with client service teams, operations business partners, IT and finance to deliver set ups on time.

Health and safety  

• Support the management of the InLife site safety audit program and the closing out of any audit findings.
• Provide administration support to ensure SDA buildings and associated equipment are maintained in a safe and compliant manner.

Maintenance
Management

• Monitor the Property mailbox for all maintenance requests
• Refer to the appropriate property provider for maintenance requests to be completed as needed
• Arrange for contractors to attend and complete maintenance, where it is InLife’s responsibility to do so – liaising with the Property Coordinator to ensure potential site visits for simple maintenance matters (lightbulbs etc.)
• Update a central register of preferred providers to streamline response times to maintenance requests

Administration and
support

• Manage InLife’s Property mailbox and vacancy database
• Ensure all information relating to properties is stored within the appropriate system/s and updated regularly
• Provide input into continuous improvement for the Housing Solutions team, the Operations team and broader organisational projects as required.
• Manage and update InLife property profile on key property promotion websites
• Liaise with the Communications and Engagement team to update property and vacancy matching profiles on the InLife website.

            
                                                                                                                                         
To do a great job, you’ll need:

• Enthusiasm and passion for people with disabilities to be supported to live their best lives
• Strong customer service orientation, listening skills, written and oral communication skills
• Tech savvy - you will be using the G Suite, MS office applications and Xero so you’ll need to be comfortable with using tech and a quick adopter of new software applications

As part of our recruitment process, certain checks will be undertaken with your permission, including an NDIS Worker Screening Check that you must have before you can start work.

Benefits

• Generous salary and benefits, with salary packaging available
• Highly flexible working model
• Positive and fun team

A word about diversity and inclusion

At InLife, diversity and inclusion are part of who we are. We value the unique perspectives and experiences everyone brings, and we’re committed to creating a workplace where people feel safe, respected and supported.

We welcome applications from people of all backgrounds. What matters most is your ability to support our clients with empathy and respect. We take care to match support workers and clients in ways that build strong, collaborative relationships for both.

If there’s something we could do differently to help you feel at home here, we’d love to hear it.