Student Business Analyst (Hybrid)

• Employment Type: Full-time (35 hours per week)
• Duration: Fixed-term contract (3 years) till Dec 2029
• Remuneration: $132,445 - $149,228 + 17% super + leave loading
• Location: UNSW Kensington Campus – Hybrid Work Arrangements

About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:
UNSW is rolling out a new learning management system (LMS), approved in June 2026, as a major university-wide transformation by 2030. Delivered faculty by faculty and aligned with the 2028 Flex-Semester transition for early adopting faculties, it will reshape teaching and learning.

The LMS Program goes beyond technology, combining change, training, and engagement through a human-centred design approach. Joining now means contributing to a high-impact initiative with strong leadership and a multidisciplinary team.

As a Student Business Analyst, you will play a key role in shaping and delivering impactful digital experiences and coordinating student engagement across the University. Partnering closely with Human Centred Designers, students and stakeholders, you will analyse and define business requirements to support the development and enhancement of LMS transformation - driving meaningful improvements to student life.

You will work in a fast-paced, collaborative scrum environment to translate business needs into practical, scalable solutions. Your expertise will help ensure that student voices and student learning lifecycle initiatives are aligned to strategic priorities, while continuously improving user experience, operational efficiency, and online engagement across the University.

In this role, you will also lead and oversee business analysis engagements, ensuring high-quality outcomes across the transformation of the LMS ecosystem and initiatives. Acting as a trusted advisor, you will bring clarity to complex challenges, guide decision-making, and contribute to the continuous evolution of digital capabilities within the organisation.

Responsibilities Summary:

• Lead student business analysis activities on the LMS Program including requirements gathering, process mapping, and solution design.
• Collaborate with stakeholders (particularly students) across faculties, divisions, and technical teams to understand business drivers, document requirements, and align outcomes with institutional priorities.
• Coordinate, document, and facilitate student LMS feedback, requirements, pain-points, and assessments as the “voice of the student”.
• Analyse and model “as-is” and “to-be” business processes and assess the operational and strategic impacts of proposed changes.
• Facilitate workshops, interviews, and other discovery activities to elicit and validate stakeholder needs and pain points.
• Define functional and non-functional requirements and ensure traceability throughout the delivery lifecycle.
• Contribute to the development of business case outcomes, including benefit analysis, risk assessments, and recommendations.
• Work closely with the LMS delivery teams to ensure feasibility and alignment with enterprise systems and integration standards.
• Support change management and human-centred design by identifying stakeholder (particular students) impacts and contributing to transition planning and training strategies.
• Participate in testing phases by defining test scenarios, supporting user acceptance testing (UAT), and validating deliverables.
• Contribute to continuous improvement of business analysis standards, templates, tools, and knowledge sharing across the organisation.
• Stay informed of higher education trends, technology developments, and best practices in digital transformation.

For more information regarding the responsibilities for this role, please refer to the Position Description at JOBS@UNSW.

Skills and Experience Summary:

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• A minimum of 3 years professional experience in business analysis or equivalent business experience, including well-developed business and needs analysis skills.
• Knowledge   and   understanding   of   project   management   methods, tools   and   the   software development lifecycle (SDLC).
• Knowledge and competency in the use of professional business analysis techniques and methods (e.g. Use Case Analysis, UML).
• Well-developed skills in the use of standard office toolsets including word processors, spreadsheets (e.g. MS Excel), drawing/diagramming tools (e.g. Visio), presentation tools (e.g. PowerPoint) and project management tools (e.g. MS Project).
• Previous experience working in an LMS application environment (Moodle, Canvas, Brightspace, or Blackboard).
• Demonstrated commitment to success in providing effective solutions to business needs.
• Excellent oral and written communication and interpersonal skills.
• Demonstrated ability to build and maintain strong customer relationships with a diverse range of stakeholders.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.  Our benefits include: 

• Career development opportunities 
• 17% Superannuation contributions and additional leave loading payments 
• Additional 3 days of leave over Christmas period 
• Discounts and entitlements (retail, education, fitness)

Mandatory Application Questions

To be completed while completing and submitting the application form.

1. Describe your experience gathering and documenting business requirements for a technology or business change initiative.
2. Provide an example of how you gathered feedback from end users, students, customers or a community group and used those insights to influence a solution, service or improvement.
3. Outline your experience working with Learning Management Systems (e.g. Moodle, Canvas, Brightspace, Blackboard) or similar digital platforms.
4. Why are you interested in the Student Business Analyst role and what would you bring to UNSW's LMS Transformation Program?

How to Apply: Submit your CV along with a cover letter addressing your suitability for the role via the application portal before 11:30pm on the 14th of September 2026.

A copy of the Position Description can be found on JOBS@UNSW.

For queries regarding the role, contact the LMS Program Manager, Timothy Hands on: timothy.hands@unsw.edu.au 

For queries regarding the recruitment process, contact the Talent Acquisition Partner, Ayla Kamal on: ayla.kamal@unsw.edu.au
*Applications sent via email will not be accepted, please apply via the application portal.

Pre-Employment Checks
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.