Factory Support

POSITION DESCRIPTION 

Position Title: 

Factory Support 

Department: 

Production / Operations 

Reports to: 

Production Manager, or any other person as nominated by the Company 

Direct Reports: 

n/a 

Award Coverage: 

Manufacturing and Associated Industries and Occupations Award 2020 

Classification: 

C13 

Date Reviewed: 

June 2026 

Position Purpose 

The Factory Support employee is responsible for maintaining a safe, clean and efficient manufacturing environment by providing operational support across production, materials handling and general factory activities. 

The role contributes to production effectiveness through housekeeping, preparation of materials and equipment, management of consumables, and support of production teams to ensure operational, quality and safety standards are consistently achieved. 

Key Accountabilities & Performance Indicators 

1. 

Factory Housekeeping and Workplace Presentation 

• Maintain a clean, safe and organised factory environment, including production areas, walkways, drains, pits, storage areas and workstations. 
• Dispose of waste materials in accordance with environmental, quality and safety requirements. 
• Complete cleaning schedules and housekeeping tasks in line with operational requirements. 
• Ensure work areas remain free from hazards, obstructions and unnecessary materials. 
• Support and maintain high standards of workplace presentation 

2. 

Materials Handling and Inventory Support 

• Assist with the safe handling, movement and storage of raw materials, consumables and finished goods. 
• Stage materials and equipment to support production activities. 
• Monitor consumable stock levels and report shortages or discrepancies. 
• Manage the storage and handling of IBCs, drums and containers in accordance with company procedures. 
• Minimise waste and ensure materials are used efficiently 

3. 

Equipment Cleaning and Maintenance Support 

• Clean and maintain IBCs, drums, containers and designated equipment in accordance with procedures. 
• Conduct basic equipment inspections and identify damage, faults or maintenance requirements. 
• Report equipment issues promptly to the Production Supervisor or relevant personnel. 
• Support routine maintenance activities within training and competency limits 

4. 

Production Support 

• Assist production employees with batching, decanting, filling, labelling and packaging activities as directed. 
• Prepare test samples and production materials as required. 
• Support production teams to achieve operational targets and workflow requirements. 
• Follow all work instructions, SOPs and supervisor directions. 
• Escalate operational issues, delays or risks in a timely manner 

5. 

Systems and Documentation 

• Complete required records, logs, checklists and documentation accurately and on time. 
• Follow Safety Data Sheet (SDS) requirements and safe chemical handling procedures. 
• Maintain compliance with documented processes, procedures and work instructions. 

6. 

Work Health, Safety (WHS), Quality and Compliance 

• Comply with all applicable WHS legislation, policies, procedures and safe work instructions 
• Take reasonable care for personal health and safety, and that of others in the workplace 
• Perform duties safely and use equipment, tools and PPE in accordance with requirements 
• Identify and report hazards, incidents and risks, and support corrective actions 
• Participate in required WHS, quality and compliance training and maintain relevant competencies and licences 
• Adhere to ISO 9001 and company quality standards, including following documented processes and procedures 
• Present fit for work always and comply with company policies 
• Contribute to a safe, compliant and continuously improving workplace   

7. 

Other Duties 

• Undertake other duties, responsibilities or projects as reasonably directed by the Company, consistent with your skills, competence and training 
• Support business operations and team objectives as required, including contributing to cross-functional activities and continuous improvement initiatives 
• Maintain flexibility to adapt to changing business needs, priorities and organisational requirements   

Key Working Relationships 

Internal 

Production Supervisor/Manager; Production Operators; Warehouse and Maintenance teams 

External 

n/a 

Qualifications, Skills and Experience  

Essential 

• Basic numeracy and literary skills 
• Ability to follow instructions and work effectively within a team environment 
• Ability to perform manual handling tasks safely 
• Demonstrated commitment to workplace safety 

Desirable 

• Previous experience in a manufacturing, warehouse or production environment 
• Current forklift licence 
• Current driver’s licence 
• First Aid certificate  

Personal Attributes 

• Reliable and dependable. 
• Strong work ethic and positive attitude. 
• Ability to work safely in a fast-paced environment. 
• Attention to detail. 
• Demonstrates accountability. 
• Willingness to learn and develop new skills. 
• Works respectfully and collaboratively with others. 
• Demonstrates a proactive and team-oriented approach 

Additional Requirements / Working Conditions 

• Physical role requiring manual handling, standing, bending and lifting. 
• May involve shift, evening or weekend work during peak periods. 
• Use of personal protective equipment (PPE) is mandatory in designated areas. 
• Exposure to manufacturing environments, chemicals, dust, noise and varying temperatures. 
• Adhere to company values at all times