Branch Manager

This is an excellent opportunity for a driven individual with a strong background in managing, leading, and developing high-performing teams. You'll play a key role in driving operational success, coaching staff, and delivering outstanding customer service in our brand new ARB retail store.

The Position:
Reporting to the Retail Operations Manager the Branch Manager is responsible for managing, leading and coaching the Retail Sales and 4x4 Technician staff. This exciting opportunity will lead a brand new ARB retail store, comprising of a showroom, warehouse and automotive workshop, servicing ARB's retail, dealer and stockist customers throughout the local area. The Branch Manager is required to achieve, and preferably exceed all customer service, staff development, business development, revenue growth and expense management targets and is ultimately accountable for the efficient, effective and profitable operation of the store.

Key Responsibilities:

• Provide strong leadership to sales and fitting teams, fostering a high-performance culture through coaching and development.
• Ensuring the store delivers a consistent and exceptionally high level of customer service.
• Contributing to the safe, efficient, profitable and timely running of the branch in line with revenue growth, net profit and expenditure budget goals set by the company.
• Providing Dealer and Stockist training and sales support.
• Run and attend special events and 4X4 shows.
• Providing support and market feedback to the State Manager.
• Responsible for reporting and branch administration.
• Stock and inventory management.

About you:

• Experience with staff development and team management.
• Someone with a mechanical aptitude and experience managing a workshop is essential
• Experience within the automotive industry and familiarity with 4x4 accessories and off-road vehicles in general is highly desirable.
• Exemplary 360-degree communications skills.
• Ability to work with a variety of individuals to develop and drive customer centric strategies throughout the organisation.
• Passion and commitment for achieving extraordinarily high standards in customer service.
• Drive, enthusiasm and the pursuit of outstanding results.
• Knowledge of key financial principles, such as asset management and maintenance, pricing structures and P&L statements.

What's on offer:

• Competitive base salary, plus super, leave loading and incentive program
• Fully equipped and maintained 4WD company vehicle
• Significant employee product discounts.
• Professional development opportunities, international business exposure and training.
• Join a world class team that operate in a collaborative and supportive environment.

About Us:

At ARB, we're not just a brand; we're a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe, Thailand, New Zealand, and the Middle East. Our reputation has been built on high-quality products, with services delivered by people who are passionate about quality, reliability and practicality.

If you are looking to move to a highly successful, secure, and collaborative business that supports its staff and promotes a great company culture, then apply now!