BTP Application Specialist

BTP Application Specialist
Clerk Grade: 9/10; $133,348 - $146,945 plus super
Employment Type: Ongoing, Fulltime
Location: Parramatta, Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do
The BTP Application Specialist will Develop technology solutions and map business requirements to systems/technical requirements, ensuring alignment with the enterprise integration architecture, while providing independent, analytical, and strategic input to the leadership team, leveraging extensive SAP experience to advise on integration and support the roll-out of the S4/Hana centralized solution and migration from multiple SAP legacy and agency-specific systems.

Key responsibilities
• Review, interpret and respond to detailed business requirement specifications to ensure alignment between customer expectations and current or future ICT capability.
• Define and design technology solutions within the agreed-upon enterprise integration architecture to assist the business in meeting its objectives.
• Develop, implement, and test the integration solutions and report on delivery commitments to ensure they are implemented as expected and within the agreed-upon timeframes.
• Participate in development/configuration or coordinate the implementation with internal IT Teams and selected vendors and delivering central integration components and components to be integrated into business applications.
• Lead the collaborative creation and iteration of viable specifications and acceptance criteria in preparation for implementing and testing application integration across the landscape.
• Build strong and effective relationships with key business partners across program teams ensuring clear communication and positive working relationships.
• Plan, implement and test releases and changes, within a team environment, to ensure solutions will meet business requirements.
• Collaborate with the various deployment and product teams to testsystem functionality, enhancements and other changes required for release into production.

The key challenges to be successful in this role
• Operating in a complex organisation undergoing significant structural and service delivery reform, innovative specialised strategies are needed to deliver successful and sustainable services.
• Identifying and balancing the needs of the roadmap-initiated programs program and Business-as usual operations for multiple changes and work programs within a complex business environment undergoing significant change.
• Build and maintain a comprehensive knowledge and understanding of the Reporting, Analytics, Technical Solutions, Integration with the Platform, and development requirements, and ensure this capability is maintained across the internal teams and outsourced service providers.

About you 
*Proven experience managing a team in a complex, integrated, multi-business unit heterogeneous environment, aligning the SAP landscape and technical solution options with functional requirements.
*Experience in managing delivery and outcomes from a service provider, focusing on transitioning into support from projects, implementing service improvement plans, ensuring quality support, and measuring KPIs reflected in executive dashboards.
*Proficient in Cloud Environment, SAP Business Technology Platform (BTP) services, S4/HANA, NetWeaver ABAP & JavaScript, IDocs, RFCs, BAPIs, Web Services, SAP Web IDE, Eclipse with ABAP Development Tools (ADT), ABAP CDS, Transport management products, SAP Cloud components, SAP Mobility Platform, SAP Fiori, Integration and APIs, SAP Analytics Cloud (SAC), Security and Compliance (IAS & IPS), with excellent critical thinking skills, business operations knowledge, and strong interpersonal, influencing, negotiation, and communication skills to lead stakeholders at all levels.

How to apply
If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role.

Why work for us? 
There are lots of reasons why a role with us is rewarding - working with us gives you: 
*The opportunity for meaningful work that matters to all of us in NSW 
*We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
*Flexible leave so you can recharge and make time for what counts 
*Much more than just a job, you can build a career here
*Access to health and well-being programs including Fitness Passport

What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Click Here to access the Role Description .

For enquiries relating to recruitment please contact Bryan Kreltszheim via Bryan.Kreltszheim@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Tuesday 15th September 2026 @9.59 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process