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IT Factory
About the role
About the role
We are a growing business specialising in the refurbishment and resale of used IT equipment throughout Australia. We're looking for someone who is exceptionally organised, methodical and detail-oriented to join our operations team. This role isn't about being the most technical person in the room. It's about being the person who notices the small things, keeps accurate records, creates efficient processes and takes pride in maintaining a well-run operation.
Key responsibilities
Testing and assessing used IT equipment
Accurately recording cosmetic condition and functionality
Creating and maintaining product listings
Processing online orders
Packing and dispatching orders efficiently and accurately
Responding to customer enquiries and warranty requests
Maintaining inventory records and sales logs
Keeping the warehouse and workspaces organised and presentable
Identifying opportunities to improve workflows and operational efficiency
About you
Highly organised
Excellent customer service skills - client facing, by email and by phone
Detail-oriented
Logical and methodical in their approach
Able to follow processes consistently
Comfortable working with data and maintaining accurate records
Self-motivated and takes ownership of their work
Reliable and punctual
Comfortable using computers and learning new systems
Experience working with IT hardware (desirable)
Ecommerce or online sales experience (desirable)
Inventory management experience (desirable)
Warehouse, logistics or fulfilment experience (desirable)
Experience using Excel or inventory systems (desirable)
Benefits
Stable, full-time position
Growing business with opportunities to develop
Small team where your ideas and improvements will be valued
Variety in day-to-day work
Opportunity to help shape and improve operational processes
About us
We are a growing business specialising in the refurbishment and resale of used IT equipment throughout Australia.
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