Member Experience Consultant

You will join see-u/HBF as a Member Experience Consultant representing our product in the moments that matter to our members. We're a team that puts our members first; we are dedicated to enhancing lives through innovative solutions and exceptional service. As a Member Experience Consultant, you'll be at the heart of our mission, turning everyday interactions into extraordinary moments.

This role operates in a fast-paced contact centre environment as the first point of contact for Member queries through channels such as phone, email or online.

You will be the front line of our organisation, providing exceptional service and support to our valued Members. Your main responsibility will be to ensure our members receive the best possible experience, addressing their needs with empathy, efficiency, and expertise.

Let’s talk about you!

Are you Passionate about delivering exceptional service and creating memorable experiences? Do you thrive in a dynamic environment where your contributions make a real impact? If you are – you could be one of our valued team members here at see-u/HBF.

• People Passion

• Excellent Communicator

• Empathetic Problem Solver

• Tech-Savvy

• Adaptable and Resilient

Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the see-u / HBF way.

What you will do

Be the face of our Brand: Connect with our members across our various channels, providing expert guidance and personalized support.

Deliver WOW Moments: Go above and beyond in every interaction, ensuring our members feel valued and heard.

Solve Problems with Heart: Use your problem-solving skills to address member needs and turn challenges into opportunities.

Educate and Empower: Help members understand their benefits, guiding them through our products and services with clarity and care.