Customer Service Agent

Join the team at Surfers Paradise Helicopters, one of the Gold Coast's leading tourism operators, providing unforgettable helicopter experiences to thousands of guests each year. We’re looking for energetic, customer-focused individuals to join our front-of-house team and be part of something truly exciting.

Position: Customer Service Agent
As one of the first faces our guests see, you’ll play a key role in shaping their entire experience. From the moment they arrive to the second they take off, you’ll help create a seamless, exciting, and memorable journey.

What you’ll be doing:

• Welcoming guests into our terminal with warmth and enthusiasm

• Managing check-ins and preparing passengers for their flight experience

• Handling phone and in-person enquiries

• Showcasing our range of scenic flights and helping guests choose the perfect experience

• Actively engaging with guests inside Sea World Theme Park — greeting visitors, creating excitement around our experiences, and confidently promoting and selling our helicopter tours

• Working closely with our operations team to keep everything running smoothly

What we’re looking for:

• A natural people-person who delivers outstanding customer service

• Confident using computers and systems (Microsoft Office experience preferred)

• Ability to stay calm, organised, and professional in a fast-paced environment

• Strong communication skills and a positive, can-do attitude

• Comfortable working with a diverse, international customer base

• A strong awareness of safety and procedures

• Experience with Rezdy or booking systems (a bonus, not essential)

• Aviation or tourism experience (great, but not required)

• Additional languages? That’s a big plus!

 Why you’ll love working with us:

• Work in a unique, exciting tourism environment

• Be part of a supportive, high-energy team

• No two days are the same — every day brings new people and experiences

• Play a direct role in creating unforgettable moments for our guests

Availability:

We’re looking for team members available across weekdays, weekends and public holidays, with flexibility to suit operational needs.

How to apply:

Submit your CV and a short cover letter via SEEK telling us why you’d be a great fit.

Please note: Applications are reviewed via SEEK ONLY. Please refrain from emailing or calling our office. We’ll be in touch if you’re shortlisted.