Care Coordinator

Location: SLACKS CREEK, QLD

Salary: Award

Job Type: Permanent position | Part time position

Care Compass Collective is a Queensland based NDIS provider delivering psychosocial and mental health focused disability support. Our support is relationship led, psychology informed and shaped around each person's goals, needs and everyday life. We deliver core and capacity building supports including community participation, social and recreational engagement, psychosocial recovery focused support, mentoring and employment assistance across North Brisbane, Greater Brisbane and the Gold Coast.

ABOUT THE ROLE The Care Coordinator oversees a caseload of participants within their zone, from first enquiry through onboarding and ongoing support. You will report to the Director and work closely with our Support Workers on rostering, handover and participant matters.

This is an internal CCC coordination role, distinct from NDIS funded Support Coordination. The role is based at our Slacks Creek office, with regular travel across our service zones and work from home by agreement. WHAT YOU WILL DO

Manage new participant enquiries from first contact through to onboarding, including intake and orientation Assess whether CCC can safely meet the needs of a new referral and make a recommendation to the Director Draft individualised participant support plans in line with each person's NDIS plan and goals

Recommend matches between participants and Support Workers, and coordinate rosters for your caseload Monitor documentation and service delivery standards, including shift notes and participant records in ShiftCare Prepare documentation ahead of NDIS plan review meetings, including progress summaries and evidence of support delivered

Maintain regular contact with participants and their families, carers and friends Manage referrals and build relationships with allied health professionals, support coordinators and plan managers, including representing CCC at expos and industry events Report hazards, incidents and near misses in line with CCC procedures

WHO WE ARE LOOKING FOR Organised and reliable, confident managing a caseload independently and prioritising competing demands A strong relationship builder, comfortable with participants, families and external professionals

Sound judgement, with the ability to identify when a matter needs to be escalated Calm and adaptable under pressure HOURS

Around 30 hours per week, Monday to Friday, generally 8am to 4pm. Some flexibility is needed for participant meetings and community events. WHAT YOU NEED

Demonstrated experience in disability, mental health or psychosocial support coordination, or a related caseload management role A relevant certificate with relevant experience, or equivalent experience Excellent written and verbal communication skills for participant documentation and professional correspondence

Confident with technology and quick to pick up new systems Comfortable working on an Apple Mac, or willing to learn Current NDIS Worker Screening Check, or willingness to obtain one

Current Working with Children Check (Blue Card) Current

First Aid and CPR certification Completion of the NDIS Worker Orientation Module, or willingness to complete it before commencing Current driver licence and access to a reliable vehicle insured for business use

Direct psychosocial support experience and a Certificate IV in Mental Health are well regarded.