Customer Service Representative

Position TitleBusiness Development Representative – Insurance Make Safe ServicesReports ToManaging Director / General ManagerEmployment TypeFull-TimeRemuneration PackageBase Salary: $90,000 per annum plus superannuationFully maintained company motor vehicle or vehicle allowance (as agreed)Business-related travel expenses reimbursed by the companyUncapped commission structureBonus StructureThe Business Development Representative will receive an uncapped commission of 1% of all new business revenue generated from:New insurance builders not currently on the company panel.New insurance clients not currently engaged by the company.New referral partners and stakeholders that generate revenue-producing work.New commercial and residential property-related clients.Commission is payable on invoiced revenue generated directly from new business secured by the employee.

Position PurposeThe Business Development Representative is responsible for generating new business opportunities and driving revenue growth for the company's insurance make safe and emergency response services.This role is dedicated exclusively to new business development and market expansion. The successful candidate will leverage existing industry relationships and proactively develop new relationships with insurance builders, insurers, loss adjusters, assessors, restoration companies, strata managers, and property professionals.The position does not involve the management of existing client accounts and is focused solely on acquiring new revenue streams.

Key ResponsibilitiesBusiness DevelopmentIdentify, pursue, and secure new business opportunities within the insurance and construction sectors.Generate new make safe and emergency response work through direct engagement with target clients.Conduct sales meetings, presentations, networking events, and business development activities.Build and maintain a robust pipeline of qualified opportunities.Convert opportunities into long-term revenue-generating relationships.Industry Relationship ManagementUtilise and expand an existing network of insurance industry contacts.Develop relationships with:Insurance buildersInsurance companiesLoss adjustersAssessorsRestoration contractorsStrata managersProperty managersCommercial property ownersFacility managersMarket ExpansionIdentify opportunities for growth within existing and emerging markets.Promote the company's capabilities and service offerings throughout the insurance and property sectors.Increase brand awareness and market presence through active industry engagement.Sales ReportingMaintain accurate records of business development activities.Provide regular reporting on pipeline activity and forecasted revenue.Report monthly against KPIs and revenue targets.

Key Performance Indicators (KPIs)Revenue TargetGenerate a minimum of $1,000,000 in new business revenue annually.Equivalent to approximately $83,333 per month in new revenue.New Client AcquisitionSecure new builder and insurance industry clients not currently on the company panel.Develop new referral partnerships that result in recurring work opportunities.Pipeline DevelopmentMaintain a qualified sales pipeline sufficient to achieve annual revenue targets.Demonstrate consistent prospecting and lead generation activity.Industry EngagementAttend relevant industry functions, networking events, conferences, and meetings.Maintain visibility and engagement within the insurance and building sectors.

Essential Skills and ExperienceMandatory RequirementsDemonstrated success in business development, sales, or relationship management.Extensive existing network of insurance builders capable of generating immediate business opportunities.Proven ability to develop and convert new business opportunities.Strong understanding of the insurance, construction, restoration, or property industries.Excellent communication, negotiation, and presentation skills.Ability to work independently and achieve sales targets.Current unrestricted driver's licence.Highly DesirableExisting relationships with insurance builders, insurers, loss adjusters, assessors, and restoration providers.Previous experience within insurance make safe, restoration, building, or insurance-related services.Strong reputation and credibility within the insurance building industry.

Key Success MeasuresSuccess in this role will be measured by:Achievement of the annual new business revenue target of $1,000,000 or greater.Acquisition of new builder and insurance clients not currently engaged by the company.Development of sustainable referral relationships.Expansion of the company's market presence and revenue base.Contribution to long-term business growth through strategic relationship development.

Remuneration SummaryBase Salary: $90,000 per annum plus superannuation.Fully maintained company vehicle or agreed vehicle allowance.Business travel and accommodation expenses covered by the company.Uncapped commission of 1% on all new business revenue generated from new clients not currently on the company panel.Significant earning potential for high-performing candidates who exceed revenue targets.This position is ideally suited to a highly connected business development professional with an established network of insurance builders and industry stakeholders who can deliver immediate revenue growth and expand the company's presence within the insurance make safe sector.