Team Leader Academic Engagement

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 7 $118k + 17% superannuation & leave loading  
• Location:  Kensington NSW

Why your role matters

The Team Leader, Academic Engagement leads one of four specialist Academic Engagement teams within the Information Services Department, delivering consistent, high-quality Library services that support the University’s education, research and engagement goals. The role works closely with Faculties, Schools, academics, researchers, HDR candidates and students to promote Library services, connect users with relevant resources, and deliver teaching and learning support aligned with the Library’s Digital Information Skills Framework. The position also evaluates client feedback to support user-focused service improvements, collaborates across the Library matrix to develop tailored services, and represents the Library on relevant University committees and School or Centre forums.

The role reports to the Associate Director, Academic Engagement and has between three and five direct reports, depending on the subject area.

About You:  

• A relevant degree from a higher education or research institution, with subsequent relevant experience or an equivalent level of knowledge gained through any other combination of education, training and/or experience. Eligibility for associate membership of the Australian Library and Information Association would be highly regarded.
• Demonstrated organisational experience to manage and lead a professional Library team in a dynamic and complex working environment.
• Demonstrated experience in leading the planning and delivery of digital literacy workshops, consultation services, and outreach services.
• Demonstrated experience in planning, analysing and evaluating delivery of high-quality library information services.
• Excellent interpersonal and negotiation skills with demonstrated ability to influence and sustain relationships.
• Demonstrated ability to work collaboratively and productively within a team and across units, and to take initiative and work independently while managing competing demands.
• Sound understanding of information management issues and challenges facing academic and research libraries as well as an understanding of issues, trends and leading practice in digital pedagogy.
• Demonstrated experience using innovative technologies to enhance library services for digital information literacy and teaching.
• An understanding of and commitment to UNSW’s aims, objectives and Values in Action, together with relevant policies and guidelines.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

Pre-Employment Checks:
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

How to Apply: Submit your CV and a cover letter addressing the below questions based on the selection criteria (no more than 2 pages) before 11.55pm 20 September 2026.

1. Using your resume as a reference for the response, how do you believe your skills and experience will contribute to your success as the Team Leader, Academic Engagement?
2. Generative AI is changing how students find, evaluate and use information. What do you see as the key opportunities and risks this presents for academic engagement services, and how would you position the team to respond?
3. Describe how you have led and developed a team, including an example of how you built team capability, supported performance and created a culture of collaboration, accountability and continuous improvement to achieve team goals, targets and outcomes?

Job queries contact: Andrea Zarate E: a.zarate@unsw.edu.au (applications to the address cannot be accepted, please apply online)

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.