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Star X Technology Solutions
About the role
Employment Type: Full-time / Part-time (Negotiable)
Industry: IT Services
About the Role
We are looking for a hands-on IT Support Assistant to join our team, providing day-to-day technical support across multiple business locations. This role is ideal for someone who enjoys both onsite and remote support, and is confident working with hardware, networks, and Microsoft systems.
Our store and office teams operate primarily in Mandarin, so this role involves delivering technical support, training and documentation in both Mandarin and English.
Key Responsibilities
Provide onsite and remote IT support for multiple offices and stores
Manage and maintain Microsoft 365 / Outlook / Exchange Online
Set up and troubleshoot printers, scanners and office hardware
Configure and support VoIP phone systems
Install and maintain network devices (routers, switches, access points)
Set up CCTV systems (basic installation and troubleshooting)
Support new store setup, including internet and network configuration, Wi-Fi deployment, and device setup (PCs, POS systems, printers, phones)
Diagnose and resolve hardware and software issues efficiently
Maintain documentation and provide user guidance in both Mandarin and English
Requirements
Minimum 3 years of IT support experience
Working proficiency in Mandarin and English
Hands-on experience with Microsoft 365 / Exchange Online administration
Business-level networking experience, including router and switch configuration
Australian work authorisation (this role is not open to sponsorship)
What We Offer
Stable long-term opportunity
Exposure to multi-site IT operations
Friendly and supportive team
Flexible working arrangements (depending on role)
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