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Salesforce Technical Lead (Support) - FSC / Financial Services

Infosys

Financial Services

Location: Melbourne, VIC
Type: Full-time
Salary: 108571-119893 per year

About Us: Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next. Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers gro…

About the role

About Us:

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys
Role Description:

We are seeking a Salesforce Technical Lead to manage application support and enhancement activities for Salesforce platforms within the Financial Services industry. The ideal candidate will lead L2/L3 support teams, drive incident resolution, mentor technical resources, and ensure platform stability and performance. Strong experience in Salesforce development, support operations, and Financial Services Cloud (FSC) or banking, insurance, wealth management, or lending environments is highly preferred.
Location: Melbourne
Salary: 108,571 – 119,893 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:

Lead Salesforce support operations and ensure SLA compliance.
Act as the technical escalation point for critical incidents and production issues.
Manage incident, problem, change, and release management activities.
Lead a team of Salesforce developers, administrators, and support analysts.
Drive system enhancements and continuous improvement initiatives.
Collaborate with business stakeholders to prioritize support and enhancement requests.
Conduct root cause analysis and implement preventive measures.

Technical Expertise Requirements

Minimum of 8-10 years of experience in IT, with at least 3–5 years of experience in Salesforce development.
Strong Salesforce administration and development experience.
Hands-on expertise in Apex, LWC, Aura Components, and Flows.
Experience leading L2/L3 application support teams.
Knowledge of Salesforce integrations using REST and SOAP APIs.
Understanding of Salesforce security and data governance.
Experience with ServiceNow, Jira, or similar ticketing platforms.
Background in Financial Services Cloud, Banking, Insurance, or Wealth Management domains.

Essential:

Strong leadership, communication, and interpersonal skills with the ability to influence stakeholders at all levels.
Ability to manage multiple priorities, adapt to changing business needs, and work effectively in a fast-paced, dynamic environment.
Excellent problem-solving and conflict resolution skills.
Strong organizational and time management abilities

ADDITIONAL

Bachelor’s degree in business, Information Technology, or a related field (a Master’s degree or relevant certifications is a plus).
Salesforce Platform Developer I
Salesforce Administrator Certification (Preferred)

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

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NewListed today

Salesforce Technical Lead (Support) - FSC / Financial Services

Infosys

Financial Services

Location: Melbourne, VIC
Type: Full-time
Salary: 108571-119893 per year

About the role

Lead Salesforce support operations and ensure SLA compliance.
Act as the technical escalation point for critical incidents and production issues.
Manage incident, problem, change, and release management activities.
Lead a team of Salesforce developers, administrators, and support analysts.
Drive system enhancements and continuous improvement initiatives.
Collaborate with business stakeholders to prioritize support and enhancement requests.
Conduct root cause analysis and implement preventive measures.

Technical Expertise Requirements

Minimum of 8-10 years of experience in IT, with at least 3–5 years of experience in Salesforce development.
Strong Salesforce administration and development experience.
Hands-on expertise in Apex, LWC, Aura Components, and Flows.
Experience leading L2/L3 application support teams.
Knowledge of Salesforce integrations using REST and SOAP APIs.
Understanding of Salesforce security and data governance.
Experience with ServiceNow, Jira, or similar ticketing platforms.
Background in Financial Services Cloud, Banking, Insurance, or Wealth Management domains.

Essential:

Strong leadership, communication, and interpersonal skills with the ability to influence stakeholders at all levels.
Ability to manage multiple priorities, adapt to changing business needs, and work effectively in a fast-paced, dynamic environment.
Excellent problem-solving and conflict resolution skills.
Strong organizational and time management abilities

ADDITIONAL

Bachelor’s degree in business, Information Technology, or a related field (a Master’s degree or relevant certifications is a plus).
Salesforce Platform Developer I
Salesforce Administrator Certification (Preferred)

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing

Your match

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Your account

Apply in a few steps

Your profile and your match for this job appear right here once you do. Already a member? Sign in

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Salesforce Technical Lead (Support) - FSC / Financial Services

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