Universal StoreFrom our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion.Today, we’re proud to be recognised as one of Australia’s leading youth fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base.No matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.The OpportunityWe have an exciting opportunity for a detail-oriented and proactive Stock Controller to join our Stock Team at the Universal Store Support Office in Eagle Farm.Reporting to the Senior Stock Controller, you will play a critical role in maintaining inventory accuracy across our national retail network. Working closely with Retail Stores, our Distribution Centre and key Support Office stakeholders, you'll investigate stock discrepancies, manage inventory movements, support stocktake activities and ensure accurate stock levels are maintained across the business. This is an excellent opportunity for someone who enjoys problem solving, working with data, and driving continuous improvement in stock control processes within a fast-paced retail environment.Key responsibilities include:Reviewing stock levels and investigating inventory discrepancies, including negative stock and stock adjustmentsInvestigating and resolving unreceipted stock deliveries and Inter-Branch Transfers (IBTs)Managing inventory control processes to identify, address and resolve stock accuracy issuesSupporting loss prevention initiatives through the identification of shrinkage trends and unusual stock movementsCoordinating stocktake preparation and readiness activities with Retail StoresManaging the cycle count program, including scheduling, execution, discrepancy investigations and stock adjustmentsAssisting with stocktake reporting, reconciliation, variance analysis and supporting documentationMonitoring stock in transit and maintaining accurate inventory movement records across the businessWorking closely with freight providers and internal stakeholders to track shipments and resolve delivery issuesProviding day-to-day stock control support to stores and responding to inventory-related queriesPreparing inventory reports, analysing stock trends and providing insights to support operational decision-making and continuous improvement initiativesWhat we’re Looking ForYou'll be naturally curious, enjoy investigating discrepancies, and have a strong commitment to maintaining inventory accuracy while building positive relationships with stakeholders across the business.You'll bring:Experience in inventory management, stock control, retail operations or a similar inventory-focused roleKnowledge of retail or FMCG environments and inventory management principlesExperience using inventory, warehouse management or retail systemsStrong attention to detail and the ability to accurately investigate, reconcile and resolve stock discrepanciesExcellent analytical and problem-solving skills, with the ability to identify trends and root causesStrong written and verbal communication skills, with the confidence to work closely with stores, distribution teams and internal stakeholdersWell-developed organisational and time management skills, with the ability to manage multiple priorities and meet deadlinesThe ability to work autonomously while contributing positively within a collaborative team environmentA proactive mindset focused on continuous improvement, process optimisation and delivering accurate outcomesIntermediate level Excel skills will be highly regardedExperience with Warehouse Management Systems (WMS), NetSuite, NewStore POS, Futura or similar platforms will be advantageousWhat We OfferA vibrant, collaborative workplace culture with a supportive and growth driven leadership teamExclusive staff discounts across our brands, plus access to partner deals and offers through FlareFree on-site parking and generous facilities at our modern, purpose-built Support Office located in Eagle Farm Learning & Development opportunities - Grow your career with us! Hybrid working arrangements with flexibility to work from home Super sacrificing and novated leasing optionsCompany Paid parental leaveWellbeing support through Sonder and regular wellness initiativesRegular social events and team activitiesOur ValuesCare for EveryoneHere to HelpMake it WorkBetter Than GoodContributeReady to take the next step?Apply now with your resume and cover letter (optional) showcasing your interest and experience!
