Receptionist / Administrator

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.

The Opportunity

We are currently seeking an organised and customer-focused Receptionist / Administrator to join our team in a permanent part-time capacity, working Thursdays and Fridays at our Dandenong branch.

This is a varied, fast-paced role that will see you become a key part of our branch operations. Reporting to the Admin Manager, you will be the first point of contact for customers and visitors while providing essential administrative support across the business.

Key Responsibilities

Providing high-quality administrative support to ensure the smooth operation of the branchWelcoming customers and visitors while managing incoming calls and email enquiriesMaintaining customer payment systems and recordsUpdating and maintaining databases and internal systems through accurate and timely data entryCoordinating office facilities, meeting room bookings and schedules for internal and external stakeholdersConducting visitor inductions and ensuring all relevant documentation is completedManaging customer enquiries and escalations, ensuring Hitachi's commitment to Total Customer Satisfaction is deliveredSupporting branch compliance with WHS policies and procedures, including organising safety inductionsAssisting with a variety of general branch administrative tasks as required

About You

To be successful you will need:

Availability to work 7:00am - 5:00pm, Thursdays and FridaysPrevious experience in a Receptionist, Administration or Customer Service roleA positive, proactive attitude and a genuine passion for helping othersExcellent verbal and written communication skillsStrong attention to detail and a high level of accuracyIntermediate Microsoft Office skills, particularly Word and ExcelExperience with Dynamics 365 is advantageous but not essentialAccounts receivable experience is desirable but not essential

Hitachi Benefits - What's On Offer

Competitive Remuneration: Attractive hourly rate + super + biannual bonuses Employee Rewards: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program Career: Permanent position in a leading OEM with long term job security Culture: Supportive branch culture where your contributions are valuedPaid Parental Leave Policy Health: Discounted health insurance policy + Employee Assistance Program to support our employees and their families Referral Program: Successfully refer a friend and earn cash! Professional Development: Opportunities for ongoing training and professional development

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.