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Medi-Rent Limited
About the role
About us
Medi-Rent has over 30 years’ experience in providing medical and maternity rental equipment for the management of people’s health as well as preventative solutions to optimise healthy lifestyles.
We are looking for a full time Customer Service Officer to be based at our Geebung location. Complete on-the-job training will be provided in this key role to support our Customer Service team. You will work closely with the Operations Manager and service our clients across Australia and New Zealand.
Tasks & responsibilities
Liaising with customers and clients over the phone, via email and occasionally in person at our office
Assisting customers with product enquiries and payment options
Creating accurate rental contracts and ensuring all conditions for rental have been met
Processing returns and exchanges in our rental system
Maintaining accurate customer records
Availability to work one weekend per month if required would be desirable
Skills & Experience
Experience in Customer Service, sales, marketing or communications role
Strong administrative and computer skills using software such as Microsoft Office Suite.
Ability to empathise with customers and solve problems tactfully, respectfully and politely
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Proven knowledge of safe work practices
High attention to detail
Ability to organise to meet processing times
Positive and friendly attitude
Qualifications
Criminal Records Check or ability to obtain one
Current driver’s license preferred
Medi-Rent works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles.
Due to the high volume of enquiries, only short- listed applicants will be contacted.
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