TEAM LEADER- (SIL/CAS) IPSWICH

TEAM LEADER (SIL + CAS)- PART TIME

SCHADS L4 P1

HOURS

• Monday - 08:45: - 3:45PM
• Tuesday- 08:45- 3:45PM
• Wednesday- 08:45- 3:45PM
• Friday - 08:45- 3:45PM

Position

The Team Leader – NDIS is responsible for the supervision, coordination, and leadership of disability support staff to ensure high-quality, participant-centred services in line with the NDIS Practice Standards and organisational policies.

The role ensures participants receive safe, respectful, and outcome-focused support that promotes independence, dignity, and choice.

Responsibilities:

Leadership & Staff Supervision

• Provide day-to-day supervision and guidance to Support Workers.
• Conduct regular staff supervision meetings and performance reviews.
• Mentor, coach, and support staff development.
• Address performance concerns in line with HR processes.
• Participate in recruitment, onboarding, and training of new staff.
• Ensure adequate staffing coverage and assist with roster coordination.

Participant Support & Service Delivery

• Ensure services are delivered in accordance with individual Support Plans.
• Monitor participant outcomes and ensure goal progression.
• Support participants with complex needs where required.
• Conduct incident reviews and ensure proper documentation.
• Liaise with families, guardians, Support Coordinators, and allied health professionals.

Compliance & Quality Assurance

• Complete Monthly participant progress reports:
• Monitor shifts Progress notes
• Monitor Incident reports
• Update Risk assessments
• Behaviour support plans are in place and available for staff
• Ensure restrictive practices are implemented and reported appropriately.
• Assist with internal audits and NDIS audits.

4. Operational Responsibilities

• Assist with roster management and coverage for sick calls.
• Monitor staff attendance and punctuality.
• Ensure timely completion of ShiftCare (or relevant CRM) documentation.
• Escalate serious incidents to management promptly.
• Support cost control and efficient service delivery.

Key Selection Criteria

Essential:

• AHPRA, Certificate in Disability, Community Services, or equivalent.
• Minimum 2–3 years’ experience in disability services.
• Demonstrated leadership or senior support worker experience.
• Strong understanding of the NDIS framework.
• Excellent communication and conflict-resolution skills.
• Current NDIS Worker Screening Check.
• Current First Aid & CPR certification.
• Valid Driver’s Licence.

Desirable:

• Experience in Supported Independent Living (SIL).
• Experience working with complex behaviours.
• Knowledge of Positive Behaviour Support frameworks.

Job Type: Part-time

Pay: $44.00 – $54.00 per hour

Work Location: In person