Customer Service Specialist - Permanent

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours? Position OverviewJoin a Global Market Leader in Window FurnishingsAre you a customer service professional who thrives on building relationships, solving problems, and delivering exceptional customer experiences? As a Customer Service Specialist, you'll be the first point of contact for our dealer network, ensuring every interaction reflects the quality and professionalism of the Hunter Douglas brand. Working closely with Sales, Operations, and Manufacturing teams, you'll manage customer enquiries, provide product support, coordinate orders, and help deliver a seamless customer experience from order placement through to delivery.What you'll doProvide exceptional customer support via phone and email to our dealer networkDeliver accurate product information and recommendationsManage customer enquiries relating to orders, warranties, returns, and partsProcess and monitor customer orders, including urgent, remake, rework, and backorder requirementsProactively communicate order status updates, stock availability, and delivery timelinesInvestigate and resolve freight, delivery, and damaged goods issuesPartner closely with Regional Sales Managers to support customer relationships and business growthPrepare and distribute customer reports, including order status and backorder updatesSupport customer communications, product updates, and key business announcementsLiaise with internal teams to resolve order holds and customer concerns promptlyAll other duties as assignedWho you arePrevious experience in a customer service, order management, or customer support roleExperience within manufacturing, wholesale, construction, or other product-based industries will be highly regardedStrong communication skills with a professional and customer-focused approachExcellent attention to detail and organisational skillsAbility to manage multiple priorities in a fast-paced environmentSolutions-focused with a commitment to seeing issues through to resolutionConfident using business systems and learning technical product informationPositive team player who enjoys working collaboratively across departmentsWhat's in it for youJoin a global market leader and trusted premium brand.Be part of a supportive and collaborative team culture.Build meaningful relationships with a loyal dealer network.Ongoing training, development, and career growth opportunities.Stable Monday to Friday hours (one day WFH after training period).Monthly office celebrations and paid birthday leave!Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.#Australia By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, https://www.hunterdouglas.com/privacy-policy or terms of use https://www.hunterdouglas.com/terms-of-use