Optical Assistant

About the role

At Specsavers, we turn retail into a career through the role of an Optical Assistant. This is the foundation to build on your retail or customer service experience to become an expert in all things optical. No two days will feel the same in this role.

Key responsibilities

• Greet, guide and book: Be the first friendly face customers see, assist with their queries, and manage bookings to ensure they're all set for their next visit
• Support the Experts: Learn to take patients through the pre-testing phase of their eye exam and assist Optometrists to ensure smooth and efficient appointments
• Frame Styling Specialist: Dispense glasses with a range of lens options tailored to each customer's needs
• Be our customer experience champion and help ensure that customers leave feeling good
• Work towards a Cert IV in Optical Dispensing with full funding available (eligibility and completion requirements apply)
• Opportunities to grow into In-Store Trainer or Supervisor roles

About you

• Passionate about customer service and improving lives
• Whether you're new to the industry or bringing optics experience, full training will be provided
• Building strong rapport with people from all walks of life
• Excel in fast-paced environments, communicate clearly, and maintain a high level of professionalism under pressure
• Availability to work on weekends is required

Benefits

• Build your eye for fashion and work with well-known brands such as Vivenne Westwood, Mimco, Alex Perry, Ted Baker, Tommy Hilfiger, Florence by Mills and more
• Two free pairs of glasses each year
• Birthday leave and Volunteer leave
• Access to Specsavers Perks App – exclusive discounts and shopping program with multiple Australian retailers and grocers

About us

At Specsavers, we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so. We're all about helping you see the best version of yourself by creating a workplace that empowers and supports you to reach your full potential. We're found in 10 countries globally, employing over 48,900 incredible people.