Customer Service Officer

Are you a flexible, innovative and positive person who likes working and interacting with customers? Your new role will give you the opportunity to provide face-to-face and on the phone customer service as well as the opportunity to acquire new skills.  If you enjoy variety, then this is the role for you! 

Position Type  
Permanent full time  

Salary 
$68,951 to $77,243 per annum (based on 70 hours per fortnight) plus superannuation, and a 9 day fortnight. Appointed salary in this range will be based on skills, qualifications and 
experience. 

About us 
At Hornsby Shire Council, we offer more than just a job. We are a community where everyone plays a vital role in creating a positive culture while delivering meaningful work with a real impact. We are inclusive and flexible and champion your professional growth. Join us in building our Shire for the future and be part of a team that values your individuality and empowers you to contribute to something greater. Check out our employee value proposition and what it is like to work at Hornsby Shire Council.  

About the role 
You will contribute to a team responsible for providing professional customer focused service to customers of the Planning & Compliance, Corporate Support, Community & Environment and Infrastructure & Major Projects Divisions. 
This position is essential to; 

• Providing exceptional high-level customer service to Council’s internal and external customers 
• Processing customer requests and applications, ensuring quality and accuracy is maintained in all customer transactions 
• Promoting a professional and positive image of Council 

Position requirements 
Experience with General Pathway, for Applications and Service Requests, TechnologyOne (TechOne), and Kronos system, PCP, GIS system. 
 

About you 
You are a highly motivated individual with proven experience in a customer service environment. 
You will bring: 

• Excellent interpersonal and communication skills 
• A professional, confident, and diplomatic approach 
• Strong problem-solving ability and sound judgement 
• Patience and the ability to manage customer expectations effectively 
• An outstanding telephone manner 
• A strong commitment to delivering high-quality customer service 
• Pride in representing your organisation and contributing to a positive customer experience. 

Benefits of working with us 
We offer more than just a job, we understand the importance of a work-life balance and are proud to offer a range of benefits: 

• Generous leave provisions, including:  
  • Long Service Leave after 5 years (transferable between Councils)
  • Parental Leave (up to 28 weeks) 
  • My Leave 
• Employee Health and Wellbeing Program, as well as Fitness Passport and annual flu vaccinations 
• Employee Assistance Program 
• Professional Development Opportunities   
• Employee recognition scheme 
• Motor vehicle novated leasing and salary sacrifice opportunities 
• Social Club 

For more information  
For further information and to apply, please visit our website 

Applications close 10 September 2026 at 11.30pm