Technical Services Advisor (Casual)

The Technical Services Officer is responsible for supporting members and assisting in building relationships with members by providing a high-level technical service and promoting ETI, ECA WA, CET, Equip-Safe and EGT to the electrical industry.

Your duties and responsibilities:

►    Provide accurate, consistent and constructive technical advice to members not limited to but including AS 3000:2018, WA Electrical Requirements and Western Australian Services and Installation Requirements via the ECA WA Technical Hotline and the Technical Knowledge Base (TKB)

►    Provide technical content for the Technical Knowledge Base

►    Provide technical content for ECA WA publications and other forms of member communications

►    Remain up to date with legislative changes within Australian Standards

►    Ensure that all ECA WA member enquiries are responded to in a timely manner

►    Document member engagement within our customer relationship management system (CRM)

►    Liaise with key industry bodies, including Building and Energy, Western Power and Building and Energy as required

►    Promote ETI across all levels of the Electrical and Communications Industry

►    Identify and assist with converting leads for new Members and Hosts

►    Ensure ETI’s mission and services are consistently presented in a strong and positive manner to all relevant stakeholders

►   Build strong relationships with ECA WA Members

►   Participate in and maintain a customer service culture

►   Assist with ensuring Members are aware of all ETI Services

►   Assist in identifying, possible new services for members and contribute to improve existing services

What you'll need to succeed:

Formal Education and Qualification:

Essential:

►    Western Australia Electrical Workers Licence

►    Current drivers licence

Knowledge and Experience:

Essential:

►    Extensive knowledge of AS 3000:2018, WA Electrical Requirements and Western Australian Services and Installation Requirements  

►    Ability to work within a team, problem-solve, and take initiative in the resolution of issues

Desirable:

►    Experience in understanding the requirements involved in electrical contracting

►    Experience of customer service platforms, for example CRM

Personal Attributes and Skills:

►    Excellent customer service skills

►    Good written and verbal communication skills

►   Strong computer skills

►   Well-developed interpersonal skills

What we offer:

• A diverse and inclusive workplace that actively seeks to continually improve

• Have access to a great employee benefits package which includes:

  • Purchased Leave

  • Health Program (reimbursement for gym memberships, yoga classes etc)

  • Employee Development

  • EAP

  • Access to discounted gym membership, health insurance and Hyundai's vehicle fleet

  • Free Parking

About us:

The Electrotechnology Training Institute Limited (ETI Ltd), is a not-for-profit charity lighting the way for Western Australia's booming electrical industry through education, training, member services and employment opportunities. Our business units are entrenched in every aspect of the WA electrical industry, from careers and training to business support and beyond.

• ECA WA – Member services that provide key services to the industry

• Electrical Group Training (EGT) – a registered Group Training Organisation (GTO)

• College of Electrical Training (CET) – a Registered Training Organisation (RTO)

• Equip-Safe – a Registered Training Organisation (RTO)

• ECA Legal – a separate legal firm providing legal services to ETI and its members.

ETI is committed to a safe, diverse and inclusive workplace environment. We value and respect people of all ages, genders, diverse backgrounds, the LQBTIQA+ community and people living with disability

For more information about ETI see our website https://eti.org.au/

How to apply:

Please send your CV and COVER LETTER by clicking the “APPLY NOW” button. Applications should be addressed to the Technical Services Manager.

Shortlisted candidates will be phone screened, and candidates will then be selected for interviews. All candidates will be notified by the end of the recruitment process.

For more information regarding the role, including a copy of the Job Description or employee benefits, please reach out to ***********@eti.org.au