Accounts Receivable Officer Hybrid

About the Role

We're seeking an experienced Accounts Receivable Officer to join our finance team and take ownership of a diverse customer portfolio.

Managing customers ranging from small trade businesses to large corporate accounts, you'll be responsible for reducing aged debt, improving cash flow and driving positive payment outcomes. This role requires someone who can balance strong collections capability with exceptional relationship management and customer service.

A key focus of the role will be improving Days Sales Outstanding (DSO) through proactive collections, effective stakeholder engagement and insightful reporting.

Key Responsibilities

• Manage a portfolio of customer accounts and outstanding balances.
• Proactively collect overdue payments via phone and email.
• Build strong relationships with trade and corporate customers.
• Investigate and resolve billing disputes and account queries.
• Negotiate payment arrangements and secure payment commitments.
• Process daily banking, receipting and account reconciliations.
• Monitor aged debt and implement strategies to improve collection performance.
• Prepare DSO, aged debt and collections reporting.
• Participate in debtor review meetings and provide account updates.
• Maintain accurate customer records and collection notes.
• Partner with internal stakeholders to resolve issues and accelerate payments.

About You

• 4+ years' experience in Accounts Receivable, Credit Control or Collections.
• Demonstrated success managing aged debt and improving collection outcomes.
• Proven experience reducing or contributing to improvements in DSO.
• Strong understanding of AR performance metrics, including DSO, ageing profiles and cash flow drivers.
• Experience analysing and reporting on aged debt, collections performance and receivables trends.
• Confident engaging with everyone from tradespeople and small business owners through to corporate stakeholders.
• Strong negotiation, dispute resolution and relationship management skills.
• Experience working with ERP systems and Microsoft Excel.
• Highly organised, resilient and commercially minded.

Why Join Us?

• Take ownership of a high-impact portfolio and play a key role in improving cash flow, reducing aged debt and influencing DSO performance.
• Build relationships across a diverse customer base, from small trade businesses to large corporate accounts, ensuring no two days are the same.
• Be more than a transactional AR professional. You'll have the opportunity to investigate issues, negotiate outcomes and contribute to broader business performance.
• Partner closely with operational, commercial and finance teams, gaining exposure across the business and influencing key decisions.
• Join a growing national organisation with a supportive and collaborative culture that values initiative and accountability.
• Enjoy genuine autonomy and ownership, with the opportunity to make a measurable impact rather than simply following a collections script.
• Develop your commercial and financial expertise through exposure to reporting, debtor reviews, DSO analysis and process improvement initiatives.

If you're an experienced Accounts Receivable professional who thrives on improving collections, reducing aged debt and driving DSO performance, we'd love to hear from you. Apply now.