Revenue Officer

About Us

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What’s on Offer

• Work Life Balance – We offer a hybrid working model, flexible working arrangements and generous leave provisions.

• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.

• Opportunity – Temporary full-time role to 30 April 2027, based in the Rosebud office. Band 5 - $82,384 - $95,173 per annum. (excl. super)

• Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire. 

About the Role

As a member of the Revenue team, you’ll play a key role in delivering efficient, accurate and customer-focused services that support the integrity of Council's revenue, property and customer information systems.  

You will deliver a range of administrative and operational functions including responding to customer enquiries, maintaining records and databases, processing applications and requests, banking downloads, undertaking supplementary processes, supporting team operations, and ensuring information is managed accurately and in accordance with organisational requirements.  

You will thrive in this role if you are adaptable, detail-focused, values-driven, enjoy working behind the scenes to ensure processes run smoothly and that services are delivered to a high standard for our community. 

Reporting to the Team Leader – Revenue the core responsibilities include:

• Revenue processes are administered in line with legislation and guidelines 

All aspects of revenue services are delivered accurately, efficiently and in accordance with legislative, policy and customer service requirements. Accurate property and customer records are maintained, supplementary valuations and rates are processed, and compliance with relevant legislation, policies and procedures is achieved. Administrative processes, procedures and supporting documentation are continually improved, enhancing efficiency, consistency and service outcomes. 

• Data integrity and financial accuracy is maintained 

The integrity and accuracy across revenue systems, records and data are maintained to a high standard, ensuring the integrity, accuracy and accessibility of information and transactions. This includes the ongoing management of property, valuation and name and address records, conducting audits and reconciliations, and implementing data quality improvement initiatives.  

• Provide high-quality customer service and stakeholder support 

Exceptional customer service is consistently provided to ratepayers, internal departments and external agencies by providing timely, professional and compassionate responses to enquiries and preparing responses, correspondence and reports.  

• Effective Team Member 

Actively contribute to a collaborative and high-performing team by supporting colleagues, effectively planning and prioritising, sharing knowledge, contributing to problem solving and procedure development, and responding flexibly to changing priorities and operational needs. 

About You

• Education & experience 

Demonstrated experience providing and administrative processes in a high-volume environment. Highly developed MS Office skills. Demonstrated experience providing excellent customer service in sensitive matters.   

• Written & oral communication 

Highly developed verbal and written communication skills including the preparation of correspondence and reports. Strong interpersonal skills and experience engaging with internal teams and external ratepayers, agencies and stakeholders. Demonstrated ability to handle sensitive information with discretion and confidentiality. 

• Problem Solving 

Demonstrated ability to respond to issues, problems and opportunities that arise, ensuring decisions and actions taken are in line with policies, procedures and guidelines, and to work collegiately and problem solve with other team members. 

• Time management 

Ability to manage time, set priorities, plan and organise work. Perform and complete tasks in a logical, efficient and organised manner in a professional and customer focussed environment.

How to Apply

If this role sounds like you, click 'Apply'.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks.  This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC). 

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact: Iain Griffiths, Team Leader – Revenue, (03) •••• •206.

Applications Close: 5pm, Wednesday 16 September 2026.