Full-Time Internship - Sales & Distribution Operations Intern

 Purpose: 

·       Actively engage with the Supply Chain team to ensure effective wholesale and retail activities

·       Support the Sales team to develop partnerships with the GMSV and Cadillac Dealer Network underpinned by a vision of becoming a leading automotive partner

·       Support the Sales team in developing and enhancing customer experience and brand representation through the GMSV & Cadillac Dealer Network.

·       Play an active role in identifying opportunities for improving team and process efficiency (internal), and customer satisfaction and brand representation (external).

Position Tasks and Responsibilities:

·       Support the Supply Chain team with order requirements and fulfillment, including the addition of new models and trims to the GM ordering systems to achieve the wholesale and retail forecasts.

·       Provide high-quality support to the GMSV and Cadillac dealer network by acknowledging or responding to 95% of various inboxes, including Distribution inbox, Global Connect Inbox and Partner Program inbox queries within 4 hours of each business day.

·       Manage accurate monthly reporting for financial rebate programs, with all finance reports submitted by the 3rd business day of the month.

·       Issue schedules and adhoc correspondence to dealer network as required, with support from the Sales and Supply Chain teams.

·       Actively engage with local and global colleagues to achieve order requirements and amendments

·       Work and build relationships with the core sales team, and key internal stakeholder departments including Training, Finance, Aftersales & Customer Care to support operations and deliver a One Team approach.

·       Analyse information, from various sources, to prepare reports to support the Sales team, covering key financial and vehicle sales performance KPI’s, as well as customer survey feedback

·       Understand, analyse and provide updates on Dealer progress through the training requirement for the current calendar year

·       Liaise with GMANZ technical staff as required on specific customer experience issues on behalf of the Sales team

·       Undertake special projects as required by the GM Supply Chain and Sales teams

·       Proactively create, share and pursue personal professional development goals with supervisor

·       Where applicable, accompany Sales managers to meetings at Dealer premises to assist in the achievement of Dealer objectives

·       Development and central coordination of Dealer Targets and Allotments processes.

Knowledge:

·       Interest in cars and the motor industry

·       Awareness of GM brands Chevrolet, GMC & Cadillac and product range

·       Awareness of Vehicle Dealer retail processes and aftersales operations

·       Strong computer literacy (Microsoft Outlook, Excel and PowerPoint)

Skills:

·       Strong verbal and written communication skills

·       Strong presentation skills

·       Ability to work autonomously and in an unstructured environment

·       Initiative and integrity combined with a strong work ethic

·       Empathy with the customer – capable of giving a balanced view on behalf of the customer

Experience/Education:

·       Partial completion of tertiary studies in Business, Commerce or related business discipline.

·       Experience in a business-related industry or customer service role would be highly regarded.

·       Experience in managing administration for various projects would be highly regarded.

Competencies:

·       Drive For results with initiative

·       Timely Decision Making

·       Dealing with Ambiguity

·       Business Acumen

·       Intellectual Horsepower

·       Integrity & Trust

·       Customer Focus

·       Peer Relationships