Residential Care Worker (High Intensity) - Wollongong

Sydney Health & Care Services (SHCS) is hiring Disability Support Workers to join our Residential care team in Supported Independent Living in Wollongong NSW.

We have Casual and Part time shifts available:

Availability across a 24/7 roster, including morning, afternoon, and active overnight shifts is essential. 

Shift duration ranges from 3hrs - 8hrs. 

This role requires: 

• Experience and confidence in supporting individuals with ASD Level 3 and intellectual disability 
• Familiarity with restrictive practices
• Management of high and frequent behaviours of concern

Behaviours of concern you must be confident supporting:

• self-injurious behaviours (e.g., head hitting, biting)
• physical aggression (e.g., grabbing, scratching, striking)
• property damage (e.g., throwing items, slamming doors)
• absconding/exit-seeking behaviours
• sensory-seeking and repetitive behaviours
• complex personal care needs (including hygiene and faecal smearing support)

Key responsibilities

• Follow BSP strategies consistently (including Green/Yellow/Red response)
• Use low arousal de-escalation and proactive support strategies
• Provide personal care, hygiene support, and daily living assistance
• Medication administration (Webster packs) and PRN processes as authorised
• Complete clear documentation: shift notes, ABC/behaviour tracking, incident reporting
• Maintain participant dignity, privacy, and professional boundaries
• Escalate concerns through the chain: Team Leader → House Coordinator → ROM (after hours via On-Call)
  
  

What we’re looking for

• SIL experience and confidence with complex behaviours (highly regarded)
• Strong documentation skills and ability to follow plans precisely
• Medication competency (or willingness to complete competency assessment promptly)
• Calm under pressure, consistent, and respectful communication
  
  

Essential requirements:

• NDIS Worker Screening Check (or willingness to obtain immediately)
• National Police Check
• First Aid + CPR (current)
• Must have a reliable car that is insured and have NSW Driver's License (Provisional is acceptable)
• Minimum Cert IV in Disability / Community Services / Mental Health (or equivalent)
• Unrestricted Australian work rights
• No sponsorship provided
• Two professional references