Franchise Business Partner

ABOUT US

A leader in disability and aged care focussed on delivering high-quality home care in the aged and disability care community across Australia. We are growing rapidly and expanding our team to deliver on our strategic goals.

We are committed to delivering sensitive and respectful client-centred care, offering a wide range of services such as complex care, high needs, personal care, respite, domestic assistance and home maintenance in the comfort and privacy of the clients' homes.

POSITION OVERVIEW

The Franchise Business Partner plays a pivotal role in strengthening franchise performance, driving growth across the franchise network, and leading remediation of underperforming franchises. The role ensures consistent operational effectiveness, commercial expansion, and alignment across the franchise network.

It is responsible for driving commercial and financial performance, including revenue growth, improving compliance, and delivering targeted support to uplift franchise capability, utilisation, and outcomes.

Success in the role requires strong commercial acumen, operational leadership, and stakeholder management capability, with the ability to influence and align diverse stakeholders to achieve organisational objectives.

The role also identifies growth opportunities, improvement initiatives, and performance risks, while strengthening accountability and resolving complex operational issues to support sustainable growth and performance across the network.

WHAT YOU WILL DO

• Partner with franchisees as a trusted commercial and operational advisor, lifting performance and capability

• Lead remediation of underperforming franchises with structured plans, clear milestones and hands-on support

• Track KPIs — revenue, cost, utilisation — and drive accountability against budgets and targets

• Spot and execute growth opportunities across the existing franchise network

• Be the go-to escalation point for performance issues and stakeholder concerns

• Ensure franchise operations stay compliant and aligned to best-practice standards

• Contribute to network-wide strategy — growth, efficiency and long-term sustainability

WHAT YOU WILL BRING

• Experience in operations, regional management or senior business partnering

• A track record in performance turnaround / remediation

• Strong commercial acumen — budgeting, forecasting, multi-site P&L exposure

• Proven ability to identify and deliver growth across multiple business units

• Excellent stakeholder management, influencing and negotiation skills

• Comfort operating hands-on in a fast-paced, change-driven environment

• Aged care, disability, healthcare or community services experience (highly regarded)