Housekeeping Attendant

Crystalbrook Albion is devastatingly alluring 32-room boutique luxury hotel in the heart of Surry Hills.

Tucked away and just a short walk from Central Station and nearby light rail connections, Crystalbrook Albion offers a curated guest experience with charm, character and a distinct sense of place. Small in size but rich in personality, the hotel brings together thoughtful luxury design, warm hospitality and effortless inner-city style.

With a motivated, friendly and supportive team, Crystalbrook Albion is a place where individuality is celebrated, details matter and boutique luxury feels personal.

Role Purpose:

Do you have a naturally positive and proactive attitude to life? Do you have an eye for detail coupled with a wish to create an exceptional experience for our guests by keeping our beautiful hotel sparkly and clean? If so, this may be the role for you! We are seeking a new Housekeeping Attendant and the role will report into our Housekeeping Manager and work within an effective and passionate team.  

Responsibilities: 

• Create beautifully presented guest rooms by making beds, refreshing linen and towels, replenishing amenities and ensuring every detail is ready for arrival.
• Maintain exceptional cleanliness and presentation standards across guest rooms, bathrooms and shared hotel spaces.
• Work efficiently across allocated rooms and priorities, supporting smooth daily room turnaround and hotel operations.
• Respond to guest requests with warmth, professionalism and discretion, helping create a comfortable and memorable stay.
• Keep housekeeping trolleys, equipment and supplies organised, clean and ready for use.
• Identify and report maintenance issues, damage or lost property so they can be addressed quickly.
• Follow safe work practices, including correct chemical handling, manual handling and hygiene procedures.
• Collaborate closely with Housekeeping, Front Office and the wider hotel team to deliver a seamless guest experience.
• Bring care, pride and attention to detail to every room, ensuring our guests experience the quality and personality expected at Crystalbrook Albion.

About you:

We are looking for previous housekeeping experience preferably from Hospitality, Tourism or Hotels. You will have engaging communication and interpersonal skills with a positive, flexible approach to problem solving, and thrive in a busy and productive work environment. 

Visa Holders - we are seeking commitment to a minimum of 6 months employment (preferably longer)

Availability across a 7-day roster which does include weekends an public holidays

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment, where you are encouraged to grow, contribute and create memorable experiences.

We are proud to offer a range of industry-leading benefits designed to support your lifestyle, career and wellbeing, including:

• 50% Food & Beverage discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family accomodation discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a greener future through responsible and sustainable practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and celebrating diversity
• Limitless career opportunities in a fast growing, dynamic and progressive environment 
• Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you require any adjustments throughout the recruitment process, please let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. 

At Crystalbrook Collection, we do things differently.

Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity and fun, delivering locally unique hospitality experiences for our guests and communities. We are not just another hotel group. We are a bold, sustainably minded collection that places people and place at the heart of everything we do.

Guided by our values — We are Customer Obsessed, We are Collaborators and We are Courageous — we are passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland. As our collection continues to grow, including the opening of Crystalbrook Sam in Adelaide at the end of 2026 and Crystalbrook Aurora in Canberra in early 2027, we are entering an exciting new chapter.