Sea Logistics Customer Care Supervisor

Who We Are

Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions.

At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Recognised as a Great Place to Work for multiple years, we are committed to excellence and innovation. Join a company that supports your growth, empowers you to make an impact, and helps shape the future of logistics.

The Role

Every great customer experience starts with strong relationships, responsive support, and a team committed to delivering excellence. As a Sea Logistics Customer Care Supervisor, you'll be at the centre of creating these experiences, leading a team that ensures customers receive exceptional service throughout their logistics journey.

You'll combine customer expertise with operational leadership to support frontline customer care activities, strengthen customer relationships, and drive service excellence across your team. From onboarding new customers and resolving complex challenges to developing your team's capabilities and supporting business growth, you'll play a key role in ensuring both customer and business success.

This position is not just about supervising a team; it's about creating long-term value for customers and the business, aligning service delivery with customer expectations, and contributing to the growth and success of our sea logistics operations.

Responsibilities

• Drive customer excellence: Build strong customer relationships, proactively resolve issues, and ensure customers receive exceptional support throughout their experience with Kuehne+Nagel.

• Strengthen partnerships: Develop trusted relationships with customers and key stakeholders, participating in customer reviews and acting as an advocate for customer needs.

• Deliver solutions: Support the successful onboarding of new customers and ensure service requirements are effectively translated into operational execution.

• Collaborate internally: Work closely with Customer Care, Operational Care, Finance, and cross-functional teams to deliver seamless customer experiences and support business growth.

• Achieve team success: Lead, coach, and develop Customer Care team members, fostering a culture of accountability, empowerment, and continuous development.

• Drive operational excellence: Ensure smooth handovers to Operational Care teams and support efficient service delivery that meets customer expectations.

• Customer excellence: Analyse performance data, address customer concerns, conduct root cause analysis, and implement sustainable improvement initiatives that enhance service quality and efficiency.

Requirements

• Strong experience in logistics or supply chain operations, preferably within international freight forwarding.

• Decision-making and analytical problem-solving capabilities.

• Understanding of commercial principles and financial decision-making.

• Ability to manage customer relationships while balancing operational and business requirements.

• Good collaboration skills and team-oriented mindset.

• Expertise in customer management and stakeholder engagement.

• Deep communication and relationship-building capabilities.

Why join Kuehne+Nagel?
At Kuehne+Nagel, you’ll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and flexible workplace, with opportunities to grow your career, make an impact, and be rewarded along the way.

Along with a competitive remuneration package, our benefits include:

• Flexible work arrangements to support work-life balance

• Inclusive paid parental leave for all parents

• Career development through extensive learning and development opportunities

• Novated leasing and EV car subscription options

• Employee discounts, rewards and recognition programs

• Private health insurance discounts

• Corporate uniform allowance

• Charity and volunteering opportunities to give back to the community

• A collaborative culture with the strength of a global network