Automotive Aftersales Manager

About us

The Zagame Automotive Group proudly runs some of the world's most exclusive automotive brands including Ferrari, Lamborghini, Abarth, Alfa Romeo, Aston Martin, Audi, Bentley, CUPRA, Fiat, McLaren, Pagani and Rolls-Royce.

About the role

Lead, motivate and train the Service & Parts Department to provide the best possible service to customers while maintaining an efficient and profitable operation.

Key responsibilities

• Implement strategies to increase the sale of genuine parts to increase the company's market share

• Implement concrete measures to promote sales and monitor performance (cost/benefit analysis)

• Promote specific service, parts and accessories offers

• Plan and implement part sales promotion activities in conjunction with the marketing department

• Review and monitor part sales revenue in line with targets/budgets

• Review and monitor gross profit required to meet targets and budgeted departmental costs

• Follow up all outstanding debtors on a regular routine basis to ensure debts are paid

• Handle all front counter sales & quotations, back counter / workshop sales & quotations, and phone sales & quotations

• Check, inspect and authorise the quality of all operations within the Mechanical Service Department

• Ensure national average or better results for customer satisfaction survey results for service operations

• Determine personnel requirements for the Service Department and conduct formal appraisals on a regular basis

• Establish and maintain practices designed to train develop and motivate department employees.

About you

• Minimum 5 years experience as a manager in automotive service industry

• Current Victorian drivers license (manual and automatic)

• The ability to continuously learn about new approaches to leadership/management, vehicle servicing, information regarding products, administrative efficiencies and customer requirements

• The ability to build strong relationships with key internal and external stakeholders