Customer Service Officer- 6 Month contract

Yamaha Motor Finance Australia is seeking for a self-motivated person to join the Customer Service  

   Team as a Customer Service Officer reporting to the Customer Service Team Leader based in NSW.

In this role you will: -

• Manage all inbound and outbound enquiries as directed.

• Refer existing and new customer enquiries for YMF products to Direct Sales.

• Manage all complaints as per YMF Complaints Policy.

• Provide professional and courteous Customer Service to all internal and external customers.

• Achieve targets as set by Supervisor and Manager to maintain business productivity.

• Review customer loan accounts for discrepancies.

• Review documentation to ensure compliance with YMF Credit Policy.

• Assist customers in rectifying discrepancies in a timely manner.

• Identify potential hardship enquiries.

• Ensure compliance with NCCP, Privacy Act Laws and Regulations in Australia and New Zealand and any other Legislation as required.

• Conduct Outbound calls designed to confirm details and enhance customer experience.

To be considered for this role you must:

• Have a sound knowledge of the applicable legislation.

• Have good negotiation skills.

• Be a good Team Player.

• Have good time management skills.

• Be able to perform under pressure.

• Provide excellent Customer Service Skills.

• Have good communication skills, both written and verbal.

Yamaha provides a friendly work environment that encourages individuals to exceed their own 

  expectations!

If you want to be involved in a great company and in an industry that you love, APPLY now or please forward a cover and your resume directly to; ••••@yamaha-motor.com.au

Please be advised that due to the volume of applications, we will only be able to make contact with candidates who are shortlisted for the position.

By applying, you acknowledge and agree that your personal information will be collected and handled in accordance with our privacy policy located on our website (https://www.yamaha-motor.com.au/privacy).