Support at Home Care Manager

About us

Community Care Tasmania is a not for profit organisation focusing on providing compassionate person-centred care and support, enabling participants to thrive at home with dignity. We are seeking a dynamic and dedicated individual to become part of team in our Launceston office

Why work with CCT?

• Work with one of Tasmania’s recognised Employer of Choice organisations
• Have an addiction to plants? So do we, our state of the art facility has a carefully curated selection of indoor plants to assist with maintaining healthy air quality and providing a beautiful working environment
• What about dogs? Our team take care of that with weekly visits from our fur-team members.
• Pay? Yes we pay you too! SCHADS SACS Level 4
• Salary packaging up to $18,550 helping you take home more.
• We also provide all your tech needs and access to fleet vehicles
• Be part of a culture where respect, care, teamwork, and innovation are lived every day
• Access ongoing professional development and training opportunities.

Summary:

The Care Manager is accountable for managing the delivery of high-quality, person-centred care to participants funded under Support @ Home, ensuring that services are consistent with the relevant legislation, quality framework and funding guidelines through clear communication, system administration and linking individual work to funding outputs to ensure appropriate planning of services are consistent for Participants across Tasmania. 

Care Managers are essential to the provision of a high standard of care and support to Participants at Community Care TASMANIA and to maintaining strong relationships with Participants, families, and service providers. This is an office-based role to ensure efficient collaboration within the team.

Primary Duties include but are not limited to:

• Implement and maintain a person-centred care model that promotes individual wellbeing, independence, and engagement.
• Ensure compliance with all relevant legislation, quality standards, and program-specific guidelines across Aged Care, Disability, and other applicable service frameworks.
• Manage and oversee a portfolio of community-based participants, as allocated by the Aged Care and Disability Services Manager, in alignment with business needs and the Care Manager’s skills and experience.
• Coordinate and oversee the implementation of care/support plans, ensuring services reflect Participant needs, goals, preferences, and regulatory requirements.
• Maintain accurate Participant records, documentation, budgeting and progress/case notes within the Client Management System (CMS/CRM), ensuring timely updates and regular reviews in line with organisational processes.
• Lead the development, review, and updating of care/support plans in consultation with Participants, families, carers, and relevant stakeholders.
• Work collaboratively with all teams to ensure Participants needs are met
• Identify potential risks and implement strategies to enhance safety and wellbeing, working in collaboration with Risk, Quality and Compliance teams.
• Recognise when clinical input is required and collaborate with the Clinical Team to support Participant wellbeing.
• Ensure service agreements, assessments, and other program-specific documentation (e.g., ACER, My Aged Care documents, NDIS support plans, media releases) are completed and stored in the CRM as required.
• Complete home visits in accordance with organisational procedures, legislative requirements, and Participant needs.

For a full description of duties please email employment@cct.org.au to request a position description.

About you:

• You hold a Certificate IV Community Services or similar, or equivalent experience in Aged Care Case Management
• Experience in a community-based organisation providing aged care
• You have a good knowledge of other services in the specific region that the Participant can be linked to knowledge of a range of support services in the state.
• Demonstrated experience providing support to a remote workforce in a community or health-based setting.
• Demonstrated ability to work co-operatively as a member of a professional team.
• Demonstrated ability to work autonomously with a high degree of initiative.
• Ability to prioritise workload demands and cope calmly, effectively and efficiently under pressure.
• Proven capacity to maintain confidentiality and respect the privacy of Participants, managers and other employees.
• Proficient in the use of computer software and programs including but not limited to Microsoft 365, CRM systems, Sharepoint, MAC and Proda.
• Experience with Alaya Care and Employment Hero is desirable but not essential.
• Police check (less than 6 months or ability to gain)
• Current WWVP with NDIS endorsement (or ability to gain endorsement)
• Drivers license
• NDIS Workers Orientation Module.

Apply Today

If you share our core values of providing heartfelt care, being a community champion, showing compassionate innovation and empowerment in unity then we would love to hear from you.

To apply please submit a 1-2 page statement detailing your experience regarding the primary duties and qualifications and a recent copy of your resume via SEEK.

We are actively looking to fill this role as soon as possible and reserve the right to shortlist and interview applicants while the advertisement is open, therefore, we encourage you to submit your application as soon as possible.

Only applications submitted through SEEK with a cover letter and up to date resume will be considered.

Please note If you have applied within the last six months you do not need to submit an application for this vacancy.

For any questions or a copy of the position description please contact Kelli Schultz at employment@cct.org.au