Receptionist

About us

Foodbank WA is the state's largest food relief organization, distributing millions of kilograms of food and groceries to people in need each year. As a not-for-profit charity, we work closely with community organizations to ensure that no one in Western Australia goes hungry. By joining our team, you will be playing a vital role in supporting the most vulnerable members of our community.

What we offer

At Foodbank WA, we are committed to providing our employees with a supportive and rewarding work environment. You will have access to ongoing training and development opportunities, competitive remuneration and benefits, and the chance to contribute to a meaningful cause that makes a real difference in people's lives. We encourage a healthy work-life balance and offer flexible working arrangements to support your wellbeing.

About the role

The Receptionist will be the first point of contact for the organisation for both internal and external stakeholders. The role requires providing a professional, efficient, and effective service to meet the needs of the stakeholders presenting to our Perth Branch.

The role’s responsibilities include offering administrative support across the organisation, welcoming volunteers and people who visit the organisation. You will coordinate front-desk activities, including distributing correspondence and redirecting calls.

This is a permanent part time role for 0.6 FTE

Key responsibilities 

Administration

• Leads an efficient and friendly reception service, answering phones and queries, and promptly attending to reception visitors.

• Undertakes responsive general office administration duties, including incoming and external mail requirements, liaising on phone support to trouble shoot problems, ordering and maintaining stationery requirements and maintaining an inventory of stock, ordering and maintaining kitchen supplies, oversight of meeting rooms and communal areas ensuring work sites are clean and free of hazards.

• Manages general email and calendar for info@ inbox, daily maintaining, distributing and answering emails.

• Follows filing and recording procedures in Sharepoint and regularly reviews, maintains, and improves the electronic and hard copy filing system ensuring information is readily accessible.

• Assists with Foodbank WA projects and adhoc tasks as required and directed by the Executive Assistant.

• Ensuring visitors and contractors sign in on arrival in the reception area and have the appropriate PPE.

• Perform other clerical receptionist duties such as filing, scanning, photocopying and data entry.

Coordination

• Supports with the coordination of uniform requirements and maintains an accurate register of PPE provided to employees.

• Supports with room bookings and equipment set up and water/catering for external and onsite functions, social club events, meetings, and training.

• Assist with contractors, volunteers and other visitors that require meet and greets.

• Assisting with issuing regular volunteers with QR Codes and demonstration with how to use.

• Meet and greet corporate volunteers and liaise with warehouse teams upon their arrival, and assist Fundraising department with corporate group photos

• Issuing and managing volunteer Fluro vests at reception when they arrive each day.

• Provide support to card holder clients with regards to public transport enquiries.

• Assists the Executive Assistant in ordering and maintaining uniform

 Essential Criteria:

• A demonstrated high level of competency using Microsoft Office suite including Outlook, Word, Excel, and PowerPoint.

• Ability to maintain confidentiality and exercise discretion.

• Advanced time management skills.

• To have a passion to make a difference in WA, within a Non-Profit Organisation.

Desirable Criteria:

• Experience with CRM software (e.g., Salesforce).

• Previous experience working in a similar role.

• Understanding of not-for-profit organisations and community based Human Services Provision.

• Experience in working with, and communicating with, organisations at a wider community level, including industry, government, and professional bodies.

• Solution focused with a passion for innovation and continuous improvement; and

• Awareness and understanding of Foodsafe food handling.

Personal Attributes:   

• Well presented.

• Warm and engaging personality that can put visitors and clients at ease and feel welcome at Foodbank WA.

• Ability to plan, balance and cope with competing priorities.

• Strong teamwork orientation, with the ability and social skills to work collaboratively with staff at all levels.

• Ability to work in an environment which is under resourced and continue to deliver results.

• Experience in working with, and communicating with, organisations at a wider community level, including industry, government, and professional bodies.

• Flexibility; and

• Commitment to making a difference to people in need across Western Australia.

Other Requirements:

• Must be an Australian Citizen/ Permanent Resident.

• Hold valid Australian work rights.

• National Police clearance; and

• Medical assessment of current health.