Credit Operations Team Lead - 12 Month Contract

Credit Operations Team Lead (12-Month Fixed-Term Contract)
Lead. Influence. Improve.
At OnDeck, we're passionate about helping small businesses succeed by making finance faster, simpler and more accessible.
We're looking for a collaborative and commercially minded Credit Operations Team Lead to join our Operations team on a 12 month fixed term contract. This is an exciting opportunity for someone ready to step into operational leadership, broaden their experience and work closely with leaders across Sales, Credit and Operations to deliver exceptional customer outcomes.
As the operational link between Sales and Credit Operations, you'll keep applications moving, remove roadblocks, support the team through operational challenges and identify opportunities to improve how we work. You'll influence outcomes, build strong stakeholder relationships and play a key role in ensuring our customers receive a seamless lending experience.
What you'll be doing
Coordinate daily workflow and application queues to ensure SLAs are achievedAct as the first point of contact for operational escalationsBuild trusted relationships across Sales, Credit, Customer Care and OperationsSupport the team through peak periods by leading from the frontIdentify process improvements that enhance efficiency and customer experienceAnalyse operational data and reporting to drive informed decisionsSupport the rollout of new processes and operational initiativesEnsure operational quality, compliance and risk controls are maintainedFoster a collaborative, customer first culture while influencing positive outcomes.
What you'll bring
We're looking for someone who enjoys solving problems, bringing people together and making operations run more effectively.
You'll ideally have:
Experience leading or coordinating operational workflows in a fast paced environmentStrong stakeholder management and relationship building skillsExperience managing operational escalations and making sound decisions under pressureA passion for continuous improvement and operational excellenceStrong analytical skills with confidence using Excel for reporting and analysisHigh attention to detail with excellent organisational skillsExperience within lending, banking or financial servicesA hands on leadership style with a willingness to support the team wherever needed.
Why OnDeck?
We're one of Australia's largest locally owned online small business lenders and have been recognised as a Top 5 Australian Employer (under 100 employees) for five consecutive years.
When you join OnDeck, you'll enjoy:
A 12 month fixed term leadership opportunity with exposure to senior leaders across the business5% end of contract bonus, recognising your contribution throughout the contractThe opportunity to make a genuine impact on customer outcomesAward winning culture with a collaborative, supportive teamHealth & wellbeing initiatives, regular team events and a fully stocked kitchenRecognition for your contribution and the opportunity to grow your leadership career.
If you're ready to take the next step in your leadership career and make a meaningful impact within one of Australia's leading fintechs, we'd love to hear from you.
**This role is being recruited by our Talent Acquisition Partner. You will be directed to the WorkTrybe careers page once you click apply. **