People Experience (HR) Administrator

About the role

Reporting to the People Experience Manager, the People Experience Administrator is a key member of the People team, responsible for delivering high-quality administrative support across the full employee lifecycle. This role plays a central part in ensuring people-related processes run smoothly, efficiently, and in alignment with organisational timelines and standards. The Administrator works closely with managers and team members to support a wide range of people initiatives, including onboarding, offboarding, employee engagement, and general HR operations. With a strong focus on service delivery, the role helps maintain accurate records, supports compliance with internal processes, and contributes to the continuous improvement of systems and procedures. In addition to their primary reporting line, the Administrator has a dotted line to the Learning & Development Manager, supporting the coordination and delivery of training activities. This includes managing training logistics, liaising with external providers, maintaining the Learning Management System (LMS), and ensuring a seamless learning experience for staff.

Key responsibilities

• Issue all staff lifecycle documentation (e.g. offers, onboarding, offboarding) accurately and within agreed service level timeframes

• Maintain employee records and systems (e.g. Pando, Lever, Damstra) consistently, up to date, and compliant with organisational and legal requirements

• Provide timely, accurate responses to manager and staff queries, with appropriate escalation when needed

• Ensure safety screening, right-to-work checks, and accreditation tracking are 100% compliant, with proactive follow-up and timely escalation

• Contribute to continuous improvement initiatives, including identifying and implementing process enhancements

• Provide pre and post course administration including training session logistics, liaising with training providers, waitlist management, attendance marking and assisting facilitators with room set up

• Maintain the LMS including course creation, ensuring accurate data entry, troubleshooting of system errors, and supporting staff with LMS-related queries

• Generate reports on training program participation and completion rates and provide data to support L&D decision-making

• Process invoices promptly and accurately, ensuring timely payments to training providers

• Monitor and manage shared inboxes related to training administration proactively to ensure no queries are missed or delayed

About you

• Demonstrated administrative experience, preferably within HR, Learning & Development, Safety, or Recruitment environments

• Excellent interpersonal and customer service skills, with the ability to build effective working relationships with internal and external stakeholders

• Strong organisational and administrative skills, including high attention to detail, time management, and the ability to manage competing priorities

• Proven ability to handle sensitive and confidential information with discretion and professionalism

• Experience monitoring shared inboxes and escalating queries appropriately to ensure timely resolution

• Demonstrated ability to work both independently and collaboratively within a team environment

• Commitment to continuous improvement and a proactive approach to streamlining processes and systems

• Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace

• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds

• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

About us

Launch Housing is passionately committed to achieving our vision of ending homelessness and providing a strong focused voice on homelessness driven by our values; empowering, adaptable, courageous and caring. We are Melbourne's largest independent secular specialist homelessness organisation and the 'go to' organisation on homelessness for government, media, philanthropy, supporters and the community. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. Clients are at the centre of everything we do and are actively and meaningfully involved in the design, delivery and evaluation of services as well as our policy development, public advocacy and fundraising. Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all.