Customer Service Representative

Plumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating and construction to make our customers’ lives easier, while sustainably delivering unrivalled returns.  We are publicly listed on the Australian stock exchange (ASX) and headquartered in Atlanta, Georgia, USA with regional headquarters in Brisbane, Australia and London, UK.  Our global family of trusted brands are committed to making a positive, lasting impact – we are better for our planet and better for our people.  We operate in 45 facilities across 20 countries. We’re acquisitive and we’re laser focused on growth. 

In 2024 Holman industries joined the RWC brand powerhouse In Australia. The Holman innovative spirit is stronger than ever – bringing 66 years of heritage from the watering and gardening sector together with decade of plumbing expertise.  

Together, we’re constantly looking ahead at new applications and challenges, from sustainability to the changing needs of the modern built environment, to how we can continue to make lives easier and safer for the next generation.

Our Culture

We’re big enough to make a difference and small enough for each one of us to make an impact. Our culture encourages our people to think differently, challenge the status quo and shape the world around us.  Our values drive how we work together, as one global team. We have something special here – not just what we do, but who we are. We're not afraid to try new things; we punch above our weight; and we move with speed. We embrace governance but reject bureaucracy or anything that slows us down.  Our strategy ensures we provide a safe environment for our people, and we actively promote diversity and inclusion.  Everyone at RWC makes a valuable contribution to our business.  Sound like somewhere you could call home?  Read on.

Eagle Farm Location, Brisbane

Are you looking for a role where you can take things to the next level? We have an opening in our Customer Service team. With a key focus on delivering an outstanding customer experience that will see the relationships with our customers grow, you will work with a very established base of plumbing merchants who supply a diverse range of products.  If you have had some plumbing industry experience (think valves and pipe fittings), great! If not, that’s ok we are a diverse bunch here. If this sounds something like your gig, then we would love to hear from you.

About the role:

Reporting to the Customer Service Manager we are looking for a proven and high performing customer service operator. Putting customer experience first will be in your DNA, but you will be driven to ensure you come up with ways to ensure that choosing RWC will not be questioned. This will ultimately be to support the ambitious strategic growth objectives we are aspiring to. The role will be accountable for all aspects of customer service and be required to operate in a fast-paced, dynamic environment.

You will enjoy being innovative and thinking outside the box and be comfortable to respectfully challenge the norm and come up with ways to continuously improve.

What you will need to do:

• Order management and managing email requests

• Preparation of customer quotes

• Promptly responding to inbound customer calls and enquiries

• Address customer queries providing accurate and timely information in a professional manner

• Provide sales team support as needed

• Prioritise workload to ensure deadlines are met

• General administration duties as required 

• Ability to work on site - 7.6hr shift between hours of 5am to 5pm (Monday to Friday, fulltime)

• Ability to build strong relationships with internal and external stakeholders

• Manage multiple priorities to meet deadlines

About you:

• 2+ years experience in a Customer Service; Sales Support or Administrative role 

• You will bring the highest level of personal integrity and ethics

• You will be a great team player

• You will be a quick and adaptable learner 

• Outstanding customer service skills

• Be able to work under pressure to achieve outcomes

• Excellent attention to detail with good verbal & written communication skills

• Strong problem solver, ability to multitask and manage time effectively

• Have a “Can-do” positive attitude. 

• A team player who Is committed to contributing to a positive, collaborative team culture

• Experienced with Microsoft Office suite, particularly excel 

• SAP experience will be a huge advantage

APPLY NOW! Send a cover letter telling us about yourself and why this role is the one for you, along with your resume.