Operations Manager - Event Production & AV

Nextgen AV is seeking an experienced and highly organised Operations Manager to take ownership of the day-to-day operational performance of our business.

We deliver professional audiovisual and event-production services across corporate events, conferences, exhibitions, public events, activations and major productions.

This is a key leadership position for someone who understands the events or audiovisual industry and knows how to keep multiple projects, people, equipment and deadlines moving together.

You will work closely with the Managing Director, sales team, project managers, warehouse team, technicians and casual crew to ensure every confirmed job is properly planned, resourced, prepared, delivered and closed out.

This is not a purely administrative position. It requires a practical, hands-on operations leader who can establish structure, maintain visibility across the workload and hold people accountable for completing their responsibilities.

You will become the central operational control point between sales, project preparation, warehouse operations and on-site delivery.

Your responsibilities will include:

• Managing the master production and operational schedule

• Overseeing the handover of confirmed projects from sales to operations

• Allocating projects and responsibilities across the production team

• Monitoring workloads, priorities, deadlines and project readiness

• Ensuring job packages contain the required scope, schedules, equipment, staffing and client information

• Coordinating project managers, technicians, warehouse staff, suppliers and casual crew

• Overseeing equipment preparation, transport, logistics and site requirements

• Running regular production and operational meetings

• Identifying missing information, resource conflicts and delivery risks early

• Following up incomplete work and ensuring agreed deadlines are met

• Maintaining clear, practical procedures, checklists and operating standards

• Conducting final readiness checks before equipment and crew leave the warehouse

• Ensuring completed projects are properly closed out

• Capturing variations, equipment issues, incidents and information required for invoicing

• Supporting the Managing Director with operational reporting and continuous improvement

• Helping create a culture of accountability, communication and reliable delivery

You are calm, methodical and highly accountable. You can manage competing priorities without losing sight of the details that determine whether an event succeeds.

You are comfortable working with experienced production people and are confident following up tasks, challenging incomplete work and enforcing agreed processes.

You will ideally have:

• Previous operations, production-management or senior project-management experience

• Experience within audiovisual production, technical events, staging, exhibitions or a related industry

• A strong understanding of event planning, crewing, logistics and on-site delivery

• Experience managing multiple live projects and changing deadlines

• Strong scheduling, prioritisation and workload-management skills

• The confidence to hold staff accountable in a professional and constructive manner

• The ability to identify operational risks and take action before they become delivery problems

• Strong written and verbal communication skills

• Confidence using job-management, scheduling, CRM and Microsoft Office systems

• The ability to create procedures and checklists that are clear, practical and easy for busy teams to follow

• A hands-on, solutions-focused approach

• A current Australian driver’s licence

Experience in professional AV, lighting, staging, LED screens, audio systems or technical event production will be highly regarded.

In this role, success means:

• Every confirmed project has a clear owner and delivery plan

• Project information is complete before preparation begins

• Staff understand their responsibilities and deadlines

• Workloads and resource conflicts are identified early

• Equipment, transport and crew are confirmed on time

• Jobs leave the warehouse properly prepared

• Clients receive consistent, professional delivery

• Variations, incidents and outstanding tasks are captured promptly

• Procedures are followed and continuously improved

• The Managing Director has clear visibility across the operation without needing to personally chase every task

This is an opportunity to take ownership of an important function within an established Melbourne event-production business.

You will have direct access to the Managing Director and the authority to improve the systems, accountability and operational structure of the company.

For the right person, this is a genuine leadership opportunity with the ability to make a visible difference across the entire business.

You will join a team that values professional delivery, practical problem-solving and strong client relationships.

Technical. Creative. Trusted.

Please submit your résumé and a cover letter outlining:

• Your experience managing event-production or audiovisual operations

• The size and type of teams or projects you have managed

• How you have improved operational systems, accountability or workflow

• Why you believe you would be the right operational leader for Nextgen AV

Applicants must have the right to work in Australia.

Only applicants with relevant operations, event-production, audiovisual, logistics or closely related experience will be considered.