Customer Service Specialist

Thinking about a new career path? Come join Suncorp in Brisbane!

Full-Time – Customer Service Specialist (AAMI Specialists)

Start Date: Wednesday 7^th October

Induction training Period:

Wednesday 7^th October 2026 – Friday 20^th November 2026

Are you looking for a secure and rewarding role where your people skills truly matter?

We’re currently recruiting full-time Customer Service Specialists to join our AAMI team in Brisbane, helping customers right across Australia.

Experience in hospitality, retail, childcare, or contact centres can set you up for success in this fast-paced role. If you enjoy helping people, solving problems, and making a positive difference in someone's day, we'd love to hear from you. At Suncorp, you'll be supported with comprehensive training, ongoing guidance, and a team that's committed to helping you succeed.

Shift Pattern

This is a full-time role offering:

37.5 hours per week – Monday to Friday
Start window: 9:00am – 11:00am (During daylight saving: 8:00am – 10:00am)

Please note: 'Start window' means you may be rostered to start at any time between the hours shown. You must be available to work within this window.

Why You'll Love Working at Suncorp: 

Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success.

Here's what we offer:

• Competitive salary: $62,000 + 12% super + penalty rates on eligible shifts + performance-based incentives
• Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid working with a blend of office and home-based work
• A strong focus on work-life balance
• Staff discounts with more than 400 leading Australian retailers
• Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
• Reward and recognition programs
• Ongoing learning, career development and internal progression opportunities
• Join one of Australia's most trusted and inclusive employers
• Opportunities to get involved in community initiatives and volunteering programs

Please note: Benefits may vary depending on role, level and location.

What You'll Be Doing

As an AAMI Specialist, you'll:

• Support customers with their insurance enquiries over the phone
• Provide personalised solutions that meet customers' needs
• Build strong customer relationships through exceptional service
• Achieve service and sales targets while putting the customer first
• Resolve enquiries confidently and efficiently

What You'll Bring

We're looking for people who have:

• A genuine passion for helping customers
• Strong communication and problem-solving skills
• The ability to explain information clearly and simply
• Motivation to achieve individual and team goals
• A collaborative approach to working both in the office and remotely
• Resilience, adaptability and a willingness to learn

Training

Your success starts with investing in your development.

You'll complete a 7-week, full-time paid training program based in our Brisbane office, giving you all the knowledge and support you need to succeed.

Please note you'll be required to work full-time from the Brisbane office during training. Once training is complete, you'll transition to your roster and our flexible hybrid working model.

Home Office Requirements

As this is a hybrid role, Suncorp will provide your laptop. You'll need:

• A reliable internet connection
• An ergonomic home office setup (keyboard, mouse, dual monitors, desk and chair)
• A private, quiet workspace suitable for taking customer calls

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact anais.diaz-vazmas@suncorp.com.au for a confidential conversation.