Receptionist - Part-time [Thurs/Fri]

About us

The Australian Institute of Company Directors (AICD) is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 53,000 includes directors and senior leaders from business, government and the not-for-profit sectors. 

About the team

The Customer Service Delivery team delivers a leading customer experience that strengthens our brand and enhances our impact. These teams are our main touchpoint with our members and customers harnessing the voice of the customer and feedback across the business to support continuous improvement.  The team is responsible for the support and delivery of courses and initiatives both face-to-face and virtually, and the delivery of member, learner, office and internal services.

About the role

We are seeking an experienced, professional and service-focused Receptionist to deliver high-quality reception, administrative and Member Lounge services.

This role is critical to ensuring a consistently positive experience for members, clients, guests and staff, while supporting the efficient and compliant day-to-day operation of the office. Working Thursday and Friday, you will act as the first point of contact and will be responsible for maintaining a well-organised, responsive and professional office environment.

Your remit will be broad and will include:

• Providing professional reception and switchboard services to members, visitors and colleagues.
• Managing shared inboxes and responding to enquiries in a timely and professional manner.
• Coordinating meeting room and video conference bookings, including room setup, catering and equipment arrangements.
• Managing incoming and outgoing mail and deliveries.
• Providing accurate and timely office administration support, including purchase orders, invoicing and record management.
• Implementing and maintaining office security and visitor management procedures.
• Liaising with building management and contractors regarding facilities and maintenance matters.
• Managing inventory and ordering office supplies and equipment.
• Supporting internal events, programs and operational initiatives as required.
• Assisting with employee onboarding, office inductions and the management of workplace amenities.

You will have strong technical aptitude and previous relevant experience, and you will champion the AICD values of: Accountability, Respect, Excellence and Collaboration. In addition, you will also have the following:

• Previous experience in reception, face-to-face customer service or office administration within a professional environment.
• Strong administrative capability, with high attention to detail and accuracy.
• Experience working with a diverse range of stakeholders, ideally within a membership-based or professional organisation.
• Excellent time management, organisational and prioritisation skills.
• Strong written and verbal communication skills.
• A proactive, solutions-focused and flexible approach to work.
• The ability to manage multiple priorities in a fast-paced environment.
• Experience supporting meetings, events and office facilities.
• Confidence using office systems, AV equipment and business technology.
• Intermediate proficiency in Microsoft Word, Excel and Outlook.

Join Us!

At AICD, you’ll join a purpose‑driven organisation that empowers leaders and strengthens Australia’s governance landscape. You’ll work with a collaborative, supportive team that values innovation, curiosity, and continuous improvement. Your expertise will have a visible impact across the marketing team and the organisation. 

• Feel supported with a comprehensive employee assistance program available to you and your immediate family.
• Join a collaborative, solutions‑focused team that genuinely lives a ‘One Team’ culture.
• Grow your career with confidence through our capability framework, ongoing professional development programs, and access to the AICD education platform—including training courses, webinars, professional coaching, and external study support.
• Have an impact in an organisation recognised as the gold standard in governance, policy, and leadership across Australia.

We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability. We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email peopleandculture@aicd.com.au.

For further information on what it’s like to work with us, please visit our Careers and LinkedIn Life pages:

• Our Careers page: https://www.aicd.com.au/about-aicd/work-aicd.html  
• Our LinkedIn page: www.linkedin.com/school/35753/  

How To Apply

Please submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'.  Please note, applications close on 10 September 2026. We will be in touch with shortlisted candidates shortly after this date.