Service Dispatch Coordinator

Join one of Australia’s most trusted and innovative security service providers – Ultimate Security Australia.

We are known for protecting what matters most to our clients, and that means having the right people in the right place at the right time. That is where you come in.

We are on the hunt for an energetic, highly organised, and customer-focused Service Coordinator to become a key player in our fast-moving operations team.

As a Service Coordinator, you will be the hub of our service operations – scheduling and coordinating our skilled field technicians and trusted subcontractors. You will be the voice our clients hear, the organiser behind the scenes, and the problem-solver who keeps everything on track. Your ability to juggle priorities and build strong relationships will directly shape the customer experience – and their confidence in us.

• Be the first point of contact for inbound calls and emails – keeping communication clear, professional, and friendly

• Create and manage work orders, from initial request to final completion

• Schedule and dispatch Ultimate Security technicians and subcontractors with precision

• Keep customers in the loop on job progress and outcomes

• Maintain service records, customer portals, and related documentation

• Process invoices, approve subcontractor payments, and handle credit card transactions

• Respond to enquiries, resolve service issues, and conduct customer satisfaction surveys

• Report safety incidents and follow emergency protocols

• Ensure all actions align with company policies and compliance standards

• Excellent time management and organisation – you thrive when things are busy

• Experience in industries such as electrical, data communication and air conditioning, HVAC, electronic repairs and maintenance of major tech-brands

• Professional communication skills, both over the phone and via email

• A natural customer-first mindset

• Sharp attention to detail and accuracy

• Strong coordination and problem-solving abilities

• The ability to work independently while being a great team player

• Confidence with MS Word, Excel, and Outlook

• SimPro experience and knowledge of security products (CCTV, Access Control, Alarms) is a bonus – but not essential

• A proven track record of staying calm and professional under pressure

• A supportive, tight-knit team who works hard and celebrates wins

• A well-established, highly respected name in the security industry

• Varied, fast-paced work – no two days will ever be the same

• Real opportunities for career growth and development

• Onsite parking and access to our fully equipped staff gym

If you are ready to step into a role where organisation meets impact, click ‘Apply Now’ and send us your resume along with a brief cover letter telling us why you’re the perfect fit.

Ultimate Security does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Ultimate Security employee, location or address. Ultimate Security is not responsible for any fees related to unsolicited resumes.

Ultimate Security Australia values diversity and encourages interest from Aboriginal and Torres Strait Islander Peoples and people with diverse cultural and linguistic backgrounds. 

Only Australian Citizens or Permanent Residents of Australia will be considered.

Please note only successful candidates will be contacted

NSW 000100975  I  ACT 17502293  I  QLD 3728519  I  SA ISL-264944  I  VIC 894 336 71S  I  WA SA51733  I  TAS 21152  I  NT SFL1080