Port Delivery Agent - Turnaround Operations

About the role

You will be responsible for the end-to-end planning and execution of cruise ship turnaround operations at multiple Australian ports. This is a dynamic, hands-on role that combines detailed pre-cruise turnaround logistics, operational supervision on the day of turnaround, and thorough post-cruise turnaround reporting and financial reconciliation. You will be the key point of contact for a dedicated cruise line, ensuring every operation meets high standards for efficiency, safety, and service delivery.

Key responsibilities

• Conduct detailed logistical planning by arranging and confirming transportation, staffing, and other logistics

• Liaise directly with shipboard teams to review and confirm all final operational details

• Prepare all necessary turnaround day documentation

• Ensure operations are delivered within client operating guidelines, company procedures, and allocated budgets

• Proactively identify and address operational risks or challenges ahead of delivery

• Guide and support casual team members in completing all Intercruises and cruise line-specific training prior to the cruise season

• Participate in cruise line-specific training sessions to understand client expectations, procedures, and service delivery standards

• Be onsite at the cruise terminal to lead and execute turnaround operations, following standard operating procedures

• Supervise all terminal activity, ensuring seamless coordination between ground staff, shipboard teams, transport providers, and port authorities

• Communicate clearly and concisely with casual staff to ensure they are fully briefed and understand their daily responsibilities

About you

• Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business

• Confident decision maker, even when working under pressure

• Able to multitask in high pressure environments

• Pro-active guest service mindset with a clear focus on quality and efficiency

• Flexible and available to work early mornings, weekends, and public holidays, depending on cruise schedules

• Open to learn, grow and drive your career while passionately delivering a great service to guests and cruise clients

• Excellent communication skills, both verbal and written, in English

• Able to use Microsoft Excel, Microsoft Outlook and Microsoft PowerPoint

• Right to work in Australia

About us

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be working closely with various cruise lines and their clients in their daily operations around Australia.

Benefits

• Training days paid plus free access to TUI Learning Hub, TUI Skills Academy and language lessons

• Involvement with charity and sustainability initiatives like the TUI Care Foundation

• Complimentary access to dedicated WeCare Team and 24/7 Wellbeing Hub