Customer Service Officer

We are the leading processor of residential and architectural glass in Australia and remain 100% Australian owned and operated. Our passion for glass ensures we lead the industry, providing high quality products and innovative solutions for industrial, residential and commercial applications. We're building a culture that encourages innovation, invites collaboration, and is a fulfilling place to work.

What we offer

• Immediate start with onsite car parking

• Full time permanent position

• Work with a results-driven and passionate team

• Ongoing training & support

• Guided by a supportive management team with a clear vision

• Employee benefits, including Gym Membership discount

• Australian owned and operated business producing high quality glass

The Opportunity

Reporting to the Customer Service Manager, the Customer Service Officer based at our Woodville site will be responsible for delivering exceptional customer service while coordinating orders, resolving issues, and supporting customers throughout the order lifecycle.

Working closely with Sales, Production, Planning, and Dispatch teams, you will help ensure orders are processed accurately and delivered on time. This role suits a proactive and detail-oriented professional who thrives in a collaborative, customer-focused environment.

Responsibilities:

• Manage customer enquiries, quotations, and order processing accurately and efficiently

• Provide customers with pricing, product specifications, lead times, and delivery information

• Coordinate with Production, Planning, Dispatch, and Sales teams to ensure customer requirements are met and orders are delivered on time

• Monitor order progress and proactively communicate updates, delays, and issue resolution to customers

• Build and maintain strong customer relationships through responsive and professional service

• Investigate and resolve customer complaints, order discrepancies, delivery issues, and product concerns

• Maintain accurate customer records and transaction details within ERP/CRM systems

• Process payments, returns, exchanges, and general administrative tasks as required

• Contribute to process improvement initiatives to enhance customer experience and operational efficiency

The ideal candidate will have:

• 2-3 years’ experience in customer service, order processing, or administration

• Experience in manufacturing, trade, logistics, or B2B environments highly regarded

• Experience using ERP/CRM systems, with SAP or LISEC highly regarded

• Strong customer service and relationship-building skills

• Excellent verbal and written communication skills

• High attention to detail and accuracy

• Strong organisational and problem-solving skills

• Ability to manage competing priorities in a fast-paced environment

• A collaborative and proactive approach to teamwork

• Commitment to continuous improvement and workplace safety

How to Apply

Apply online today via Seek with a cover letter and resume.

Viridian has a strong commitment to health and safety, with a pre-employment medical policy (including a drug and alcohol screen) requiring successful completion prior to an offer being made. Only shortlisted candidates will be contacted. We do not accept unsolicited applications from third parties. Applicants must be eligible to work in Australia.